ServiceNow Developer

Job Description

ServiceNow Developer

Reston, VA / Remote

Intact Technology is seeking exceptional technologists to develop, implement, integrate, manage, and administer ServiceNow solutions for large enterprise customers. US Citizenship Required.

The ideal candidate will enjoy a fast-paced culture that promotes the development of new ideas in an innovative environment. This candidate must be customer focused, have excellent time management, communication, leadership, and follow-up skills.

Intact Culture:

Intact is committed to customer success, employee satisfaction, and making the world a better place. Our culture thrives on individuality, independence, autonomy, and empowerment. We promote a healthy work/life balance full of flexibility to spend time with your family and cultivate your unique personal hobbies and interests. (We can’t wait to learn about yours!)

We know that our people are our most valuable resource; therefore, we demonstrate an authentic interest in the well-being of our employees. This is evident not only in the way we handle remote work and time off, but also in the personal and thoughtful questions we ask, and the personal development goals we help employees achieve. Intact is committed to providing the highest level of service to its customers, and we know that begins with employees who feel valued and fulfilled. We take pride in creating a positive workplace and experience for our employees and have been named a Washington Post Top Workplace in 2016, 2017, 2018, 2019, 2021, 2022 and 2023. We really care about you, and we really mean it!

Visit our team page, if you’d like to see what other employees are saying.

Duties & Responsibilities:

Implement core configuration user stories with some guidance.

User stories could cover service catalog, catalog items/record producers, knowledge bases/knowledge articles, notifications, assignment rules using advanced work assignment, and Service Level Agreement (SLA) configurations and workflows.

Implement reports and dashboards.

Execute unit testing to ensure that implemented user stories meet acceptance criteria.

Conduct peer reviews of other developer’s user stories.

Provide technical documentation as required.

Ensure all ServiceNow certifications are kept current with new releases.

Required Qualifications:

1+ year of experience with implementing major ServiceNow modules/applications.

Solid understanding of the ServiceNow platform, including administration and configuration.

Familiarity with JavaScript.

Experience with Agile and Scrum methodologies, actively participating in the software development life cycle (SDLC).

Customer-focused with excellent time management, communication, and follow-up skills.

Possession of ServiceNow Certified System Administrator (CSA), and or ServiceNow Certified Application Developer (CAD) strongly preferred.

Complete 1 Certified Implementation Specialist (CIS) certification within 6 months of hireIntact Technology’s Talent Vision: All for One, One for All!

We are stakeholders in our customer’s success. Do it well or not at all!

We are super passionate about delivering the best outcomes for our customers.

Our people are doers, makers, creators, thinkers and creative problem solvers.

Our culture thrives on individuality, independence, autonomy and empowerment.

We encourage a healthy work/life balance.

Exceptional benefits for exceptional performers:

Ongoing personal and professional development

Unlimited paid time away from work to go on adventures, relax, or recover, plus 12 paid holiday

Company holiday closure December 25th – January 1st

Premium healthcare plans, Medical, Dental, Vision including HSA and FSA options

Qualified 401k Program

Virtual happy hours and other team building events

Wellness Clubs that cater to different interests

Intact Technology is an Affirmative Action Employer and is committed to providing equal employment opportunities without regard to an individual’s race, color, religion, age, gender identification, sexual orientation, veteran status, national origin, or disability.

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