Technology Field Support Technician

Job Description

We are seeking a dedicated and knowledgeable Technology Field Support Technician to join our dynamic team. The ideal candidate will provide technical assistance and support to our employees, ensuring smooth and efficient use of technology within the organization. The Technology Support Technician will be responsible for troubleshooting hardware and software issues, maintaining computer systems, and assisting with technology-related projects.

Responsibilities:

Provide on-site technical support to clients, including troubleshooting hardware and software issues, diagnosing problems, and implementing solutions.

Install, configure, and maintain hardware and software systems, including desktops, laptops, printers, and peripherals.

Collaborate with internal teams to escalate and resolve complex technical issues in a timely manner.

Perform routine maintenance and upgrades on client systems to ensure optimal performance and security.

Document all support activities, including troubleshooting steps, solutions implemented, and client communications.

Educate clients on best practices for utilizing technology systems and software applications effectively.

Requirements:

Proven experience as a Technology Support Technician or similar role, with a strong background in providing technical support in a client-facing environment.

Proficiency in diagnosing and resolving hardware, software, and network issues.

Solid understanding of computer systems, networking, and operating systems (Windows, MacOS, Linux).

Excellent communication and interpersonal skills, with the ability to communicate technical concepts to non-technical users effectively.

Strong problem-solving skills and the ability to work independently or as part of a team.Company Description

Established in March 2001, Archis, Inc., is a professional services company that consults, plans, designs, manages, implements, and maintains Construction & Technology Solutions. We focus on managing and delivering Project & Program Management, Network Infrastructure, Technology Systems, Life Safety Systems, Information Technology (IT) and Wireless solutions to clients. Archis has provided custom solutions and built a reputation for being reliable, knowledgeable, and punctual.

Partnering with companies such as Microsoft, Cisco, Oracle, Fortinet, Ring Central, Crown Castle, Dell and others, we provide our clients with cost effective Technology Solutions that are secure, reliable and scalable. Our slogan, One source for your technology solutions is one of the core values of Archis. Our goal is to have our clients contact us for all of their technology related requests; From planning to implementation, our turn-key solutions gives our clients more time to focus on the operations of their business. With a focus of providing Turn-Key solutions, our services portfolio includes Construction Program and Project management services.

We provide our clients with ongoing support, training, planning, and resource staffing in order to use technology to improve their business value. Our managed services (Proactive IT) solutions enables us to monitor our client's networks 24 hours a day and it gives us the ability to be proactive and prevent downtime.

Archis, Inc. has provided continuous service to our clients for over 22 years and will continue to provide excellent service to every client. We work diligently to maintain our core values of being resourceful, reliable, knowledgeable, and punctual. We are a strategic partner to our clients.