Assistant Manager
Description:
Job Description
Reports to: General Manager
K9 Resorts Luxury Pet Hotel ( strives to offer the best pet care experience for all the dogs in our care and we have been honored with the IBPSA Pet Care Business Excellence Award every year since 2019. Founded in 2005, each resort is a custom-designed state-of-the-art facility, boasting world-class, professionally trained staff members. Recommended by numerous pet professionals and several major publications, K9 Resorts is proud to lead the way in the pet hospitality industry.
Our purpose is to provide a home away from home for dogs; where dogs will love to stay and play; and guests will know that their dogs are cared for on a 5-star level.
Our Story:
Who you are:
You love working with people and dogs.
You are naturally energetic and enthusiastic.
You have outstanding interpersonal and employee coaching and development skills.
You can retain a high level of confidentiality.
You must be able to remain calm under highly stressful and unexpected situations.
You must be dependable and responsible.
You must be able to communicate with all types of people, remain calm, and solve problems.
You must have a high degree of morality and ethics.
You should have a flexible schedule to accommodate business needs.
You must have a positive attitude and love what you do!
Essential Job Functions:
Carry out and attain the mission and goals of the business.
Assure all guests experience 5-star level service.
Maintain a strong resort culture by living out our Core Values and Mission.
Drive health and safety for both the team and all canine guests in our care.
Empower employees to take responsibility for their jobs and goals.
Delegate responsibilities, ensuring accountability and giving timely feedback.
Monitor/measure customer satisfaction and feedback.
Model proper uniform and attire expectations and expect the same from staff.
Review applications and conduct interviews to assist with staffing/hiring.
Supervise all Front-End and Back-End Staff when acting as Manager on Duty.
Open and close the resort as scheduled.
Complete any job requirement of any staff member except the owner if/when needed.
Ensure 100% compliance with Operations Manual by monitoring staff in every task.
Assemble a weekly schedule for staff in partnership with the management team.
Manage supply inventory effectively, ensuring appropriate on-hand quantities.
Train all new staff and provide continuing education for existing personnel.
Greet all customers coming into the resort.
Check-In / Check-Out customers in the point-of-sale system (Gingr).
Answer telephone inquiries and provide information about K9 Resorts.
Educate clients on what we have to offer through in-person tours of the resort.
Develop pet feeding/medication schedules and oversee these processes.
Perform any tasks/functions at the direction of the GM.
Oversee all disinfecting, bathing, and daycare procedures.
Prioritize and coordinate daily, weekly, and monthly duties of staff.
Qualifications:
Minimum of 2 years of management experience in a pet boarding or hospitality environment preferred
Demonstrated leadership experience in prior roles
High school diploma or equivalent required; some college preferred
Computer proficient – experience with Google Workspace preferred
Job Requirements & Necessary Skills:
Able to pass the K9 Resorts Certification Program after completion of training
Well-organized and detail-oriented
Customer service-oriented
Proficient at reading and understanding financial statements.
Ability to work any shift outside of regular schedule if requested by GM
Weekend and Holiday hours are required
5-Star Benefits
Working with dogs every day!
50% discount on boarding, doggy daycare, and spa treatments
Medical/Dental/Vision Insurance offered
Paid Vacation (for F/T Management only)
Robust internal training program – including company-paid continuing education
Job Type: Full-time
Salary: $19-$22 per hour pending experience
Benefits:
Dental Insurance
Employee discount
Flexible schedule
Health insurance
Paid time off
Vision insurance
Schedule:
10-hour shift
8-hour shift
Weekend availability
Ability to commute/relocate:
Wellington, FL : Reliably commute or plan to relocate before starting work (Preferred)Company Description
We are a luxury dog hotel that specializes in boarding and doggie daycare.