Membership Services Representative

Job Description

Position: Membership Services Representative

Salary: $17.00 - $19.00 per hour; estimated $1500 to $3500 per year in commission.

Hours: 8am – 5pm Monday - Friday (onsite, some flexibility in start and end times) This is not a remote or work from home position.

Location: San Antonio, TX

Department: Membership & Chapter Services

Who We Are

Hunting is an ancient tradition passed down from the earliest times of man to the present day. Hunters participate directly in the natural world and care enough to make sure that it continues in all of its awesome beauty and diversity.

Safari Club International is a U.S.-based organization of more than 50,000 hunters and nearly 200 chapters worldwide, dedicated to protecting the right to hunt and to promote wildlife conservation. Between SCI and its sister organization, the SCI Foundation, we have put more than $70 Million on the ground for conservation since 2000. In the U.S. and abroad, hunters are part of a system that keeps the rivers, forests and fields intact and maintains the wildlife.

Summary

This position is responsible for answering telephone calls, providing membership and chapter information, receiving and processing membership and chapter payments, entering new and updated member information. No cold calling.

This position handles cash, credit card numbers and other confidential information. The organization serves members and worldwide with varying and diverse cultures. Providing excellent customer service to members, chapters, employees and volunteers is essential.

All applicants should demonstrate an understanding of, and commitment to, hunting as an essential part of biologically sound and ethically responsible international wildlife management. The ideal candidate will have an existing knowledge of SCI’s current programs and mission and be passionate about hunter’s rights.

Responsibilities

Processes membership dues payments. Balance batches, make daily deposits, issue refunds when necessary, and file daily batches

Maintains membership database. Enters new members, applies tracking codes, audits entered data and makes corrections as necessary.

Processes chapter fundraiser packets, enters member information, balances applications against checks and charge amounts. Enters tracking codes and sponsors, and files applications.

Opens, sorts, and categorizes incoming mail.

Provides membership and chapter information via telephone, email and mail. Assists other departments with any membership related questions.

Processes Convention registrations and receives and processes payments via credit card, cash, or check. Verifies registration orders with callers prior to completion of call. Upsells convention packages during registration entry process.

Travels to and provides support to our members at the SCI Annual Convention.

Performs other duties as assigned.

Qualifications

· High School Diploma or equivalent

· 2-3 years of Data Entry experience

· 2+ years of experience with database software

· 2+ years of Customer Service experience.

· Must demonstrate excellent communication skills, attention to detail, organizational skills and exceptional customer focus

· Must be proficient with spreadsheet, word processing, database and graphic presentation software programs

· Ability to become proficient with SCI’s proprietary software

· Any equivalent combination of education, training and/or experience will be considered

Benefits

Safari Club International offers a full benefits package. Please go to our careers page to view our Benefit Summary: