IT Support Specialist

Job Description

We are seeking an IT Support Specialist to join our team! You will resolve computer-related issues for your clients.

Responsibilities:

Provide technical assistance with computer hardware and software

Resolve issues for clients via phone, in person, or electronically

Recommend hardware and software improvements

Track customer issues and resolutions

Qualifications:

Previous experience in IT, customer service, or other related fields

Strong knowledge in Active Directory, Azure AD and Powershell

Ability to build rapport with clients

Strong troubleshooting and critical thinking skills

Positive and professional demeanor