Account Manager

Job Title: Account Manager, Oil & Gas Division

Reports to (title): Manager, Business Development

Department: Sales and Marketing

Location: Alberta

Primary Purpose: What is the overall function of the job?

Achieves maximum sales profitability, growth and account penetration within an assigned territory and/or market segment by effectively selling the company's products and/or related services. Personally contacts and secures new business accounts/customers.

Key Accountability/Responsibilities: What specifically is this job expected to accomplish?

Develop and execute strategies to promote Bureau Veritas Canada services in the Oil & Gas Sector.

Gather the "voice of the customer" and leverage personal experience to define sector requirements and unmet wants and to shape our value proposition and service offering to the customer.

Manage significant account relationships and ensure consistent delivery of our service to meet customer expectations. This will include a list of specific clients for which this person will be solely responsible.

Develop a schedule for proactive engagement with customers on their list of clients. The focus will be on face-to-face meetings with clients, along with interaction via teleconference, telephone or email.

Develop potential clients through active participation in new account identification and regular account reviews.

Represent Bureau Veritas by being an ambassador of the brand at conferences, workshops, trade association meetings and other industry networking events.

Staying current on Oil & Gas guidelines, best practices and regulations in Western Canada.

Act as a key liaison between the client, the laboratory, and senior Bureau Veritas management.

Actively participate in any proposal writing processes, including, in most cases, leading the process.

Provide consultation, recommendations, and technical assistance to clients, with support from Scientific Services Identify trends in customer satisfaction or dissatisfaction.

Actively participate in all Sales meetings.

Timely transfer of all related Sales activity into CRM system (Salesforce).

General Duties:

Manage time effectively, meet personal goals and work effectively with other members of the team.

Present a professional image at all times to customers, both internal and external.

Present price and terms in accordance with standard procedures.

Adhere to the Bureau Veritas Code of Ethics Policy.

Follow company policies and procedures.

Adhere to all Health and Safety Regulations.

Provide client feedback to the Bureau Veritas management.

Other support duties as assigned.

Skills and Knowledge: What skills and knowledge are required to carry out job responsibilities and solve problems?

Minimum of 5 years of experience in the Oil and Gas sector/selling services.

Minimum of 2 years post-secondary education in a related discipline to our industry (i.e. Sciences).

Willingness to travel, primarily in Alberta, Canada. Salesforce knowledge would be an asset.

Demonstrated aptitude for problem-solving; ability to determine solutions for customers.

Must be results-orientated and able to work both independently and within a team environment.

Must possess excellent verbal and written communication skills.

Proficiency in using Microsoft Office Suite applications and contact management software.

Salesforce.com knowledge would be an asset.

Excellent time-management, multi-tasking and priority setting skills.

Self-motivated with the ability to work in a fast-paced environment.

Results-driven, action-oriented and energetic.

Ethical, dynamic, energetic, motivated, "can-do" attitude, flexible, good judgment.

Valid driver's license.