Notice of Cancellation Specialist (Credit Control Administrator)

Notice of Cancellation Specialist (Credit Control Administrator)

Ipswich, UK

We invent the new to help the world move forward. Combining powerful analytics and deeper insights with bigger ideas and innovative solutions, we free up our clients’ potential, thereby fulfilling our own

Following implementation of an industry-leading Notice of Cancellation process in September 2022, the operation is now fully embedded and adding significant value on behalf of UK&L Underwriting Teams. The successful candidate will support the Senior Notice of Cancellation Specialist at a critical time as we look to increase scope and further tighten controls on premium collection (holding brokers to contracted terms of trade) whilst demonstrating discretion to support clients where genuine reasons for premium payment delays occur. The NOC operation plays a key role in improving broker service levels and, ultimately, improving revenue into the organisation enabling positive P&L impact and mitigation against aged debt accumulation

You will be based in our newly refurbished Ipswich office; however, we are excited to have implemented our Smart Working initiative offering a hybrid way of working, combining both remote and office working.

Ipswich is an idyllic rural location, with good transport links to London and just 20 minutes from the coast. The AXA XL office is easily accessible, only a 10-minute walk from the train station and has the benefit of free onsite car parking as well as a subsidised staff restaurant - we even give our employees an allowance for lunch! We are a short walk from the picturesque waterfront, an ideal place for a lunchtime stroll with colleagues and there are plenty of good restaurants to choose from for a bite to eat on the way home or perhaps before a trip to the local theatre or cinema. Our office is newly refurbished, it’s modern and bright featuring up to date technologies, and plenty of collaboration areas to meet with colleagues to share ideas and get together.

DISCOVER your opportunity

What will your essential responsibilities include?

· Full understanding of the end-to-end NOC process and associated ‘rules of engagement’. The successful candidate will contribute towards evolution and documentation of an industry-leading service offering

· Utilise reporting tools to identify risks meeting defined criteria for NOC issuance (specified days past due date, presence of a relevant cancellation clause for non-payment within the Market Reform Contract / slip and nil paid). The intention is to add subsequent premium instalments to the scope of the operation

· Structured engagement and liaison with UK & Lloyd’s Underwriting Assistants regarding issuance and, where applicable, with the relevant UK & Lloyd’s Underwriter to ensure visibility of risks falling under the Underwriter’s remit where AXA XL have issued Notice of Cancellation. Also dialogue and management of expiring / expired NOC’s

· Creation, using existing macros, of Notice of Cancellation letters for issuance to brokers by e-mail advising of AXA XL’s intent to cancel our participation should premium not be received within 30 days

· Updating the Premium Accounting System (theFrame for Syndicate business and Genius for company business) and internal NOC Monitor Tracker to reflect issuance (to include recording the date the NOC will expire) and uploading a copy of the NOC letter to the relevant document library

· Monitoring and actioning requests from brokers in response to NOC’s issued. These will typically be payment confirmation requesting the NOC is rescinded or a requests for an extension where the broker is not in receipt of client funds

· Establishing and maintaining professional relationships and correspondence clients both internally and externally

You will report to the UK&L Credit Control & TQM Manager

SHARE your talent

We’re looking for someone who has these abilities and skills:

Required Skills and Abilities:

· Strong communication skills in both verbal and written prose

· Sound organisational

· Knowledge / experience of Microsoft Office applications

· Highly organised and able to work to tight deadlines

Desired Skills and Abilities:

· Confidence challenging the status quo

· Analytical capabilities and the ability to identify process efficiency opportunities

· Identify and execute opportunities for process automation

· Industry knowledge. Understanding the risks AXA XL’s underwriters write

FIND your future

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Learn more at axaxl.com

Inclusion & Diversity

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.

At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most diverse workforce possible, and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential. It’s about helping one another — and our business — to move forward and succeed.

Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe

Robust support for Flexible Working Arrangements

Enhanced family friendly leave benefits

Named to the Diversity Best Practices Index

Signatory to the UK Women in Finance Charter

Learn more at axaxl.com/about-us/inclusion-and-diversity. AXA XL is an Equal Opportunity Employer.

Sustainability

At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.

Our Pillars:

Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.

Addressing climate change: The effects of a changing climate are far reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.

Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.

AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.

For more information, please see axaxl.com/sustainability

Schedule: Full-time