Care Coordinator Assistant

Division:Eskenazi Health

Sub-Division: Hospital

Req ID: 20480

Schedule: Full Time

Shift: Days

Eskenazi Health serves as the public hospital division of the Health & Hospital Corporation of Marion County. Physicians provide a comprehensive range of primary and specialty care services at the 333-bed hospital and outpatient facilities both on and off of the Eskenazi Health downtown campus including at a network of Eskenazi Health Center sites located throughout Indianapolis.

FLSA Status

Non-Exempt

Job Role Summary

The Aging Brain Care Program (ABC) Care Coordinator Assistant interacts directly with patients and assists the interdisciplinary care team in implementing care protocols.

Job Requirements

Associates Degree. 2 years of related experience will be accepted in lieu of a degree.

Experience working with older adults preferred

Prior experience in a healthcare environment preferred

Essential Functions and Responsibilities

Customer Service: Delivers courteous, sincere, and sensitive customer service

Models Eskenazi Health Values

Timely in responding to patient/family and other team member needs and requests

Explains actions reasonably and clearly to patients and caregivers

Displays positive beliefs and feelings regarding older adults

Displays level of comfort with older adults, caregivers and home visits

Technology:

Independently manages data entry into the electronic medical record as well as documents appropriate information as required

Acquires and maintains competence in use of program hardware and software applications

Regularly utilizes technology as part of care delivery

Teamwork and Communication: Interacts regularly with all members of the care team to assure care coordination.

Communicates effectively with cognitively impaired patients

Remains composed and effective when faced with unexpected and uncomfortable situations

Participates in team care coordination/case conferences for assigned patient panel

Care Delivery:

Conducts the patient/caregiver clinical and psychosocial needs assessment in patient homes, clinics and other settings

Independently delivers care protocols in accordance with patient's brain care plan and departmental standard operating procedures

Assists the care team in monitoring medication adherence

Completes accurate, timely, comprehensive documentation

Schedules patient and caregiver visits in accordance with patient's brain care plan and departmental standard operating procedures

Provides community resource referrals, patient advocacy, support, outreach and follow-up

Provides education, training, and coaching to introduce or improve coping skills of patients and caregivers

Population Health Management

Participates in regular care coordination meetings/case conferences

Summarizes each patients' clinical and psychosocial needs for team discussion

Demonstrates judgment and critical thinking skills in identifying patient's needs and escalating to the care team as required by departmental protocols

Accredited by The Joint Commission and named as one of Indiana’s best employers by Forbes magazine for two consecutive years and the top hospital in the state for community benefit by the Lown Institute, Eskenazi Health’s programs have received national recognition while also offering new health care opportunities to the local community. As the sponsoring hospital for Indianapolis Emergency Medical Services, the city’s primary EMS provider, Eskenazi Health is also home to the first adult Level I trauma center in Indiana, the only verified adult burn center in Indiana and Sandra Eskenazi Mental Health Center, the first community mental health center in Indiana, just to name a few.