CAD (Computer Aided Dispatch) System Manager

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department OverviewMotorola Solutions is building talent pipelines to meet future hiring demands. This is a pipeline role, while there is not an immediate opening, we want to build relationships with prospective candidates like you. If your background is a match to our requirements, we’ll follow up with an exploratory conversation.

Job Description

Responsibilities of the CAD/RMS System Manager include but are not limited to:

Provides tailored technical customer operations support

Develops strategies for implementing operational efficiencies by reviewing work flows, procedures, and performance

Executes customer operations policies and procedures

Builds and maintains positive, effective, and mutually beneficial-working alliances with customers

Initiates problem solving action and follows through to resolution

Performs root-case analysis of problems to formulate and recommend improved alternative operations

Leads process improvement initiatives

Qualifications:

Minimum of a high school diploma or equivalent required, Bachelor's degree preferred

3+ years of IT or public safety experience

3+ years Computer Science, Networking, Engineering, System Maintenance experience (public safety system experience preferred)

3+ years of Public Safety Applications experience involving CAD/Mobile, and other emergency 911 center equipment greatly preferred

Proven track record working with or deploying enterprise hardware and software solutions; HP preferred

Experience creating positive working relationships with customers and application end users.

Able to function effectively in a fast-paced, demanding environment that regularly requires the ability to multitask.

Excellent verbal and written communication skills.

Comfortable working both alone and in a team environment.

Experience with Microsoft Windows Server and Desktop Operating Systems (MCSA/MCSE skills)

Experience with Microsoft SQL Server, ODBC and Ops Manager (SCOM)

Experience with Public Safety Applications including CAD and Mobile

Ability to troubleshoot application system issues including hardware, network and third-party components

This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers

High School Diploma or equivalent, Bachelor's degree preferred

This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.

Basic Requirements

High School Diploma or equivalent

3+ years of Public Safety Applications experience involving CAD Systems

Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel Requirements

Over 50%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

No

Our U.S. Benefits include:

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

9 Paid Holidays

Generous Paid Time Off Packages

Employee Stock Purchase Plan

Paid Parental & Family Leave

and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email .

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