Customer Service Executive - Network Operations & Support (Network

Broad outline of the Role

The role is responsible for network operations and maintenance. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.

Network Operation and Maintainance

Size and Scope of Role - No. of direct reports

Size and Scope of Role - Total team size

Minimum qualification & experience

Graduate with 0-4 years of experience

Other knowledge/skills

Demonstration of problem-solving skills

Prior experience in providing technical support in fast paced, high availability, 24X7 environments.

Knowledge of network, operation systems

Key Responsibilities

Maintaining, administering, upgrading, and troubleshooting network tools and equipment

Assisting with and implementing installations as required for new and existing customer and internal projects inclusive of - terminations, testing and labelling of most common transmission mediums, hardware installations etc.

Ensure SLA are achieved and work proactively to maintain the same.

Conduct vulnerability assessments for networks, Servers, applications, and operating systems

Conduct network security audits and scanning on a predetermined basis.

Compile and track vulnerabilities over time for metrics purposes.

Timely upgradation of all the tools used and their related documents like SOPs etc.

IP/RF

Experience in RF Network and various technologies.

Strong theoretical and practical knowledge in Analog Circuit, Digital Circuit, RF and System Engineering.

Understanding of the IP Network, Topology & Infrastructure, Basic understanding of the Transport Network like SDH & Dark Fiber.

Should have good technical knowledge of Radwin,Cambium,Huwai,Cisco,Juniper and Nokia Products

should have deep understanding of Power plant (Dyna or environment)

Understanding Ethernet technology

good understanding of RF engineering

Understanding of SFP’s, Various types of patch cords etc.

Should have CCNA or equivalent knowledge.

Knowledge on various licensed / unlicensed band P2P / PMP RF technologies.

Knowledge / Skills