3LS Support Engineer

Position # 1: 3LS Support Engineer.

Visa: Independent.

Work location: Houston, TX (5 Days onsite).

Job Description:

We are seeking a highly organized and detail-oriented individual to join our team as the 3LS Support engineer

Key Responsibilities:

Review captured log files, traces, commercial customer environment use case.

Process the data and support facts to perform root-cause analysis and develop a resolution strategy.

Communicate product and process issue analysis to product stakeholders; collaborate with management, Client R&D, Client management software, and partners such as Citrix, Microsoft, AMD, Client, Realtek, to affect a resolution strategy and/or workaround where applicable.

Primarily focus on software related issues including the reproduction of customer failures, driving root cause analysis, and delivering solutions for Client’s commercial customers.

Qualifications:

Bachelor's degree in computers

Excellent organizational and multitasking abilities.

Strong communication and interpersonal skills.

Ability to thrive in a fast-paced, dynamic environment.