System Administrator

About AlayaCare:

AlayaCare is revolutionizing the way home health care is delivered. Our leading cloud-based software allows our clients around the world to manage their employees, scheduling, billing, and enable better delivery of care. We are a fast-growing SaaS company with a team of 550+ team members across Canada, US, Australia, and Brazil. We aim to be the world leader in home health care software solutions. We pride ourselves on our open and transparent culture, our bias for action, and being committed to a workplace where we can be ourselves.

About the Role:

Reporting to our Senior Manager, IT, the System Administrator will play a critical role in managing and optimizing a variety of IT tools and systems that are pivotal to our company's success. Expertise in Okta, Microsoft 365, Slack and CrowdStrike, along with a broad knowledge of other IT tools, will ensure the smooth and secure operation of our IT infrastructure. The System Administrator will act as a key technical resource on the implementation of projects, acquisitions and maintaining our internal systems. Acting as Tier 2 support they will provide guidance and mentoring to junior members of the team and assist as needed.

A day in the life:

Administer IT tools used within the company, both maintaining access permissions and maintaining the tools themselves

Work with Internal Security to remediate audit findings in a timely manner

Develop and maintain the overall security posture of IT resources

Review and update security policies annually

Provide mentorship to junior team members includes cross-training team members on new

technologies

Act as Tier 2 escalation point for support issues

Technical Lead on new projects and implementations

Identify areas for improvement, research and evaluate potential solutions and raising these

improvements and solutions with the Senior Manager for actioning

Assist with annual budget planning

Ensure the integrity of data storage and backup systems

Maintain the internet connection and firewall and monitoring security tools

Manage the configuration of operating systems

Respond immediately to security or usability concerns

Anticipate potential problems and taking action to solve them before they impact users when

possible

Test software and review application logs to validate software/applications prior to deploying to

users

Documentation of the network’s configuration

What you bring to the team:

Bachelor’s degree in Technology or relevant experience

3+ years of experience as a System Administrator or similar role supporting large user base

Good problem-solving and communication skills

Knowledge of Security best practices and solid understanding of privacy laws

Demonstrated project management expertise

Results-driven and outcomes-focused

Strong interpersonal, communication, and influencing skills

Excellent collaborator and team player

Proven ability to adapt and thrive in a fast-paced, high-growth environment

Thirst for knowledge and continuous learning of new technology

Experience with Okta, Microsoft 365, Slack and CrowdStrike is preferred

Location, and in-office requirements:

AlayaCare supports a flexible hybrid working model, expecting that our employees have a regular in-office presence at their closest office location while offering flexibility for some remote work. Our team encourages in-person collaboration and with this, the preferred candidate location for this position would be within the Greater Toronto Area.

What Makes AlayaCare a Great Place to Work:

Our products have a positive impact on the lives of countless care workers and care recipients

Equity in a well-funded, high-growth company

Flexible working models and beautiful office spaces

Competitive compensation including equity in a growing, well-funded company

Comprehensive group benefits program, including telemedicine, effective on your first day

Employee expense program for health, wellness, lifestyle, productivity expenses and more!

Parental leave top-up plan

Flexible vacation policy

Wellness Fridays for extra time to unwind

Paid Volunteer Time off Program

Career growth and development opportunities

An entrepreneurial culture of transparency, collaboration, and innovation

We are recognized as Deloitte's Technology Fast 50TM program award for our rapid revenue growth, entrepreneurial spirit, and bold innovation

If this sounds like the perfect job for you, apply today. As well as joining a great culture and a market-leading company, you will be part of a team making a positive difference in the post-acute care market. If this isn’t the job for you, you may know someone who is a perfect fit. Please feel free to share this opportunity.

If you want to explore AlayaCare further, please visit our website

Better outcomes, better belonging

Our team members are unique—like our products and the customer groups that we service. AlayaCare employees bring different strengths, perspectives, and experiences to their roles and to our products that enable better care. We are committed to offering a people-centric culture where all employees belong and feel heard.

Having a pulse on our employee feedback is important to us as we aim to continuously evolve Diversity, Equity, Inclusion, Belonging, and Accessibility within AlayaCare's policies, total rewards offerings, discussions, learning & development programs, and community partnerships. All qualified applicants will receive equal consideration.

If you require accommodation as part of the recruitment and selection process, please reach out to . Please note, we do not accept unsolicited headhunter or agency resumes.

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