Specialist, Workforce Management

Overview:

Our Culture:

At Resorts World Las Vegas, our culture is “YOU”. We believe that every member on our team is an ambassador and is essential to the success of our company. We expect all Team Members to take personal ownership in ensuring everything they do is in the best interest of the company, and we do that through our three measurables of Show Up; Step Up; and Lift Up.

Summary Statement:

The Specialist, Workforce Management is responsible for creating all weekly schedules for the property. This role is key in making crucial decisions on staffing based on business demands. The ideal candidate creates a work environment that supports our core values, and promotes integrity, teamwork, performance, recognition, mutual respect, and employee satisfaction. All responsibilities are to be performed in accordance with all laws and regulations, as well as Resorts World Las Vegas policies, practices, and procedures.

Job Duties:

Primary Job Duties:

Determine the balance between optimum scheduling, service expectations and current legal/legislative requirements.

Analyze data provided by both departments and finance to ensure appropriate staffing levels are met.

Evaluate scheduled vs. actual labor throughout the business to identify trends in business activity.

Work with multiple departments to oversee various schedules.

Modify system configurations, such as work rules, rotations, and communities based on changes employee status and financial/business forecasts.

Oversee employee paid and unpaid time off requests.

Identify opportunities and create scheduling solutions for departments based on current business demands as well as exceptions.

Collaborate with department leaders and work as a team to ensure accurate staffing levels and to formulate efficient strategies by completing and adjusting daily schedule operations, such as leave requests and call outs.

Complete schedules and all assigned job duties timely and effectively.

Adjust staffing needs based on special events, large reservations and casino tournaments while maintaining compliance with scheduling to include departments covered by collective bargaining agreements.

Establish best practices to enhance staffing while following current labor agreements.

Ensure ethical and equity issues are identified and managed in the scheduling process.

Provide guidance and support to department teams around scheduling, labor and leave management.

Other duties as assigned.

Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.

Qualifications:

Competencies: Includes but is not limited to:

Ability to work varied shifts, including nights, weekends and holidays.

Ability to effectively communicate in English.

Polished appearance and demeanor.

Excellent customer service skills.

Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.

Minimum Education and Experience:

At least one year of data analysis experience in a similar or related field.

At least one years of labor scheduling experience.

At least 18 years of age.

Preferred:

Bachelor’s Degree in a related field.

Fluent in more than one language.

Previous experience with scheduling and forecasting software.

Previous experience working in a large, luxury resort setting.

Core Job Responsibilities:

At Resorts World Las Vegas, we believe that every member of our team is an ambassador and is essential to the success of our company. We expect all Team Members to take personal ownership in ensuring everything they do is in the best interest of the company and that all will adhere to our five core non-negotiable responsibilities.

Everyone is an Ambassador–No matter where you work at Resorts World Las Vegas, it is your responsibility to treat this property like you would your own home. No one gets hurt, everyone feels secure, the environment is clean, and every guest gets what they need.

Everyone works in Safety–If you have a safety concern, it is your responsibility to address it by correcting it or notifying the appropriate department or individual.

Everyone works in Security–If you See Something, it is your responsibility to Say Something. You must notify the appropriate department or individual if you feel there is a security concern.

Everyone works in EVS–If there is trash on the floor, it is your responsibility to pick it up. If it is a mess that needs more attention, it is your responsibility to notify the appropriate department or individual.

Everyone works in Guest Experience–If a guest needs assistance, it is your responsibility to assist that guest and do so with a smile. If the guest needs more assistance than you can provide, it is your responsibility to notify the appropriate department or individual.

Permanent