Residential Service Dispatch Manager
Description:
Overview:
Who/What Are We Looking For?
The Dispatch Manager is responsible for building a strong team and shaping a positive experience for both our employees and our customers. The Dispatch Manager will ensure that our Dispatchers are meeting their goals and will use effective management skills for interviewing, hiring, training, and retaining employees.
Essential Duties & Responsibilities:
Responsible for coaching and developing team members, including setting performance goals and objectives
Conduct performance evaluations for employees, address employee issues, and deliver corrective action as needed
Assist with the hiring and training of new employees
Assist the team during high volume call times and peak season
Communicate policy updates to employees through team meetings
Document all coaching/development sessions in a timely manner
Manage the day-to-day operations of the team, including daily administrative duties such as timecard administration and payroll, as required
Manage escalated customer issues and work directly with customers to bring about resolution in a timely and efficient manner
Other related duties and responsibilities as assigned and/or required
Qualifications:
Minimum of 5 years Customer Service/Call Center/Dispatch experience
Minimum one year of management or supervisory experience; call center or dispatch experience required
Demonstrate coaching and counseling skills used to effectively develop all employees; influence and change individual behavior and assist employees to achieve a high level of success and productiveness
Leadership skills to effectively develop, lead, inspire and motivate a high performing team
Effective problem solving/process improvement skills used to identify and resolve day-to-day operation and employee relations problems
Detail oriented, organizational, prioritization and time management skills; experience building daily/weekly structure in schedules
Takes a proactive role in bringing about change, applying new ways to develop the business through improved management of people and processes
Ability to work a flexible schedule to meet the needs of the business and performance requirements
About Us:
H. Furr Plumbing, Heating, A/C, and Electrical Inc. - "Absolutely the Best."
A proud major player in the residential home services business for over 42 years
Company has over 800 employees across Virginia, Maryland, DC and Delaware with regional headquarters in Manassas, VA
Rockville MD office dispatch services the state of Maryland
Why Choose Us:
Competitive compensation tailored to your expertise and performance
Enjoy working in a top-notch residential services environment
Join a dedicated support team committed to your success
Find long-term job stability with our reputable company
Benefit from our industry-leading package, including opportunities for advancement
Work alongside a forward-thinking management team that values innovation and growth
Benefits:
We offer Medical, Dental, and Vision Insuranceat little to no out of pocket cost
401(K) Plan
Company-paid Long-Term Disability and Life Insurance policies
Short-term disability and voluntary life insurance options
Generous PTO and Vacation Plan
Join our team and contribute to our legacy of delivering the best in residential services. Help us make homeowners' lives more comfortable and secure.
If you are ready to lead and innovate in the residential services field, apply today!
F.H. Furr may conduct a preemployment background check and drug test, subject to applicable law
Responsibilities:
Qualifications:
2-5 years Customer Service/Call Center/Dispatch experience
Minimum one year of management or supervisory experience; call center or dispatch experience preferred
Demonstrate coaching and counseling skills used to effectively develop all employees; influence and change individual behavior and assist employees to achieve a high level of success and productiveness
Leadership skills to effectively develop, lead, inspire and motivate a high performing team
Effective problem solving/process improvement skills used to identify and resolve day-to-day operation and employee relations problems
Detail oriented, organizational, with ability to prioritize, exceptional time management skills; experience building daily/weekly structure in schedules
Takes a proactive role in bringing about change, applying new ways to develop the business through improved management of people and processes
Ability to work a flexible schedule to meet the needs of the business and performance requirements
Qualifications:
Who Are We?
F. H. Furr Plumbing, Heating, A/C, and Electrical Inc. - "Absolutely the Best"
Over 40 year old business with over 800 employees
Service Maryland from our Rockville, MD office
What Do We Have?
Top-notch facilities/office environment
Excellent support staff
Job stability
Great compensation
Industry-leading benefits package
Room for growth and improvement
Forward-thinking management team
Industry Leading Compensation:
Full-time employment
$60,000.00-$70,000.00 earning potential with base plus incentive based bonus
Paid weekly
Benefits Offered:
Competitive salary with great bonus potential
Company-paid Medical, Dental, and Vision Insurance
401(K) with a company match
Company-paid Long-Term Disability Insurance
Company-paid life insurance policy
Short term disability and voluntary life insurance
Paid Vacations, Holidays, and Sick days
F.H. Furr may conduct a preemployment background check and drug test, subject to applicable law
Permanent