SALES ASSOCIATE - RETAIL

Overview:

The incumbent in this position is responsible for being the ultimate guide through the guests’ shopping experience. Hard Rock merchandise is a unique part of our business, which requires a special person to create the experience. As a Retail Sales Associate (RSA), you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician.

Responsibilities:

ESSENTIAL FUNCTIONS:

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

- Creates an atmosphere that induces guests to make Hard Rock Hotel & Casino Sacramento at Fire Mountain their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.

- Greets guests, answers the phone, and answers questions accurately and politely.

- Makes proficient sales transactions using a point-of-sale system; handles cash and other forms of payment; maintains proper cash drawer balances.

- Directs guests to different areas of the property.

- Demonstrates impeccable product knowledge by determining guests’ needs through actively engaging in conversations with them and informing guests of product features and benefits.

- Uses proven suggestive selling techniques (ie. Related items, higher-quality items, transitional phrases).

- Maintains a clean and organized store; maintains proper product stock levels through retail pulls and inventories.

- Displaying Retail product through Hard Rock’s visual display standards.

- Performs opening, closing, and side duties including but not limited to; cleaning glass, polishing brass, sweeping and vacuuming, folding products, etc.

- Assures the complete satisfaction of each and every guest by creating memorable experiences.

- Attend and participate in meetings, completing follow-up as assigned.

- Perform work regularly and predictably.

- Other duties as assigned.

Qualifications:

EDUCATION AND /OR EXPERIENCE REQUIREMENTS:

(Related education and experience may be interchangeable on a year for year basis)

This knowledge and these abilities are typically acquired through two months of on-the-job training or related experience.

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc):

- Must obtain and maintain valid licenses / certifications per Federal, State, and Gaming regulations.

- Must successfully pass background check.

- Must successfully pass drug screening.

- Must be at least twenty-one (21) years of age.

KNOWLEDGE OF:

- Basic mathematical skills.

- Excellent customer service skills.

- Microsoft Word and Microsoft Excel.

- Must be able to obtain and maintain all appropriate licenses / certifications per Federal, State, and Gaming regulations.

ABILITY TO:

- Be flexible to work varying shifts and time schedules as needed.

- Communicate effectively with all levels of employees and guests.

- Remain calm in a hectic, fast-paced atmosphere.

- Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.

- Restock needed materials and retrieve dropped items.

- Use a cash register.

- Distinguish between different denominations of currency and make correct change.

- Use machines and equipment including, but not limited to: include cash register system, credit card machines, and calculator.

Additional Details:

Closing:

The Tribal Council gives first preference in all of its employment practices to members of the Enterprise Rancheria Tribe who meet the job requirements.

Permanent