Project Specialist: FTTH

Job Objectives

To enable Efficient day-to-day management of all designated Telco functions as per standard procedures (SLA procedures).

To ensure achievement of relevant tasks, dates and objectives

Limit revenue losses within the Telco environment.

Recommend strategies to improve service levels & implementation time frames.

To ensure High level customer expectations are met within the timeframes set.

To Ensure a positive and helpful attitude to all stake holders always.

To Ensure effective communications between Planner and Co-Ordinators always.

Effective management of situations that fall outside of the teams direct control.

Minimum Requirements

Grade 12

2 Years in a telecommunications / ISP technical environment

2 Years of customer service experience

Job Skills

PC Skills

Written and Verbal skills

Knowledge of Telco

Knowledge of co-ordinating of projects

Customer service experience