Client Relationship Manager

Company Description

Cambay Foodservice Packaging is the largest Star Export House of disposable paper products from India. With two manufacturing units spanning 25,000 square meters and state-of-the-art machinery, we offer a wide range of over 250 SKUs, including paper cups, pizza boxes, burger boxes, cake boxes, soup and salad bowls, and more. Our focus is on providing the best quality customized products to our expanding international clientele base and business partners. We are accredited with BRC, FSC, and TUV certificates for our sustainable, compostable, and eco-friendly foodservice packaging solutions.

Role Description

This is a full-time on-site role for a Customer Service Manager located in Surat. The Customer Service Manager will be responsible for ensuring customer satisfaction, managing customer support activities, and analyzing customer needs. The role also requires strong communication skills and the ability to provide efficient and effective solutions to customer issues.

Qualifications

Customer Service Management, Customer Support, and Customer Satisfaction skills

Strong analytical skills and attention to detail

Excellent communication and interpersonal skills

Ability to handle and resolve customer complaints

Experience using customer relationship management (CRM) software

Previous experience in a similar role

Knowledge of the foodservice packaging industry is a plus

Bachelor's degree in Business Administration or related field