Record to Report CRM Analyst (Korean Speaker)

Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.

The Position

Key Responsibilities

Process Account receivable, treasury and inter-company task as per Service level Agreement.

Process all cash application and remittance reconciliation for assigned countries accurately and within specific timescales. Then, prepare regularly the details of unallocated and unidentified receipts for stakeholder further actions.

Prepare and follow up unidentified open items in clearing account when execute daily/monthly bank reconciliation. Also, manage cash pool account reconciliation.

Liaise with the stakeholder for preparation and transaction posting of Inter-company non-trade related debit and credit notes. Preparation of monthly reconciliation, highlight and rectify anomalies encountered

Generate statement of accounts to the customers

Track and resolve disputes and route to local affiliates as and when required

Initiate the dunning process and generate reminders for overdue accounts

Execute month end, quarter end and year end closing activities for countries assigned

Prepare preliminary and final Inter-company Account Receivable balances to reconcile against counterparty balances. Ensure timely and accurate deal settlement and posting of treasury related transactions including Inter-company foreign exchange, loan, accrual and actual interest, bank charges, etc.

Credit management – Perform and responsible for credit analysis on customer according to company credit policy and procedures. Also, reviewing credit risk for new and existing customers by carry out credit assessment and make credit limit recommendation.

Collection management – Ensure customers pay within agreed payment terms, contacting sales team and customer on collection activities if necessary as per company’s debt collection procedure.

Demonstrated good customer service skills while initiating outbound calls and received inbound calls with customer. Plus, first point of contact for operational support and issue solving & liaise with customer for balance confirmation and monitoring of daily sales order status.

Handling of AR bad debt allowance and write off management.

Documentation & Controlling

Ensure all work documentation and work processes are updated and meet with Internal Control Financial Reporting (ICFR), group policies and guidelines, local statutory and legal requirements within agreed service timelines

Perform back up function and other duties, including job rotation to other functional teams as and when required

Participate in internal and external compliance audit queries

Transformation/ Continuous Improvement Implementations

Work collaboratively with customers and stakeholders

Engage and support the teams in the implementation of continuous improvement project

Proactively to identify, recommend and implement solutions in consultation with the management for continuous improvement opportunities in the areas of operation

Assist to ensure effective knowledge transfer as for sustainable development knowledge and sharing of best practices within the team

Qualifications & Experience Required

Degree or Diploma in Finance & Accounting/Commerce or equivalent.

Good communication skill and able to communicate effectively in English.

Minimum 3-5 years working experiences in Accounts Receivable and Treasury or other accounting functions

SAP knowledge or other ERP accounting systems and MS Office tools

Proficiency in English and Korean language is required with good communication skill as the role will be supporting our counterpart in Korea

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

The Roche Services & Solutions as well as People Support Solutions organisations located in Kuala Lumpur provide end-to-end business solutions for Finance, Procurement, IT, Communications, People & Culture (Human Resources) and beyond to our Roche colleagues across the APAC region. Today Roche employs altogether around 1100 employees in Malaysia.

Roche is an Equal Opportunity Employer.