Business Development Center Representative

Job Description

Toyota of Scranton is growing! We are now hiring dynamic, service-oriented individuals. Our employees enjoy a culture of respect and integrity, and we provide a rewarding, respectful and energizing environment. It is an inclusive culture based on trust, integrity, humility, and passion. Our employees are creative, anticipatory, and have a tremendous sense of urgency. We are looking for hard working and dedicated individuals join our Service Team. This position will require great communication skills and a want to learn. If you are ready to join an organization that values its customers and employees, we want to talk to you!

We Currently Offer:

Health Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

Supplemental Insurances

401K with company match

On the Job Training

Responsibilities:

Inbound and Outbound phone calls with intent to inform customers and schedule appointments for the service department.

Internet Service Leads.

Retention and Recall Campaigns.

Re-Marketing Declined Operations.

Toyota Care Plus Marketing.

Pre-Write ROs.

Daily set up for the ASMs.

Print and review national service history.

Toyota Express Maintenance Write-Up.

Basic Warranty Assistance for Customer Concerns.

Basic understanding of Mechanical Operations and Recall Campaigns.

Assist the ASMs in updating customers throughout the day.

Identify potential customers for sales opportunities.

Requirements:

High School diploma or equivalent required