Italian Speaking Service Desk Agent

Are you a dynamic individual with a passion for communication and a knack for speaking fluent Italian?

As an IT Service Desk Agent, you'll be at the forefront of our operations, using your excellent people skills and foundational understanding of IT to make a real impact.

Requirements -Speak, read and write Italian fluently Duties: -Receiving requests on the phone, by chat, by e-mail or requests sent online.

- Providing level 1 technical support to solve the requests sent from the customers.

- Assesses the complexity of the requests, of the impact and priorities and offers solutions for their resolution.

- Appropriate management and timely information on the results of the issues arisen depending on priority, impact, and SLA, offers level 1 technical support efficiently.

Location -Sandton (hybrid) To apply kindly send your updated CV and supporting documents to infojai.co.za