Administrative Assistant Reception
Description:
Job Description
Position Summary: This role encompasses various administrative and inside sales support functions within Entry Point Doors & Windows (EPDOA). The individual in this position will interact with colleagues, sales team members, executives, as well as prospective and existing customers. It's a full-time role with responsibilities ranging from order processing, customer assistance and scheduling, and service/warranty processing. Additionally, this role involves Saturday showroom duty on a rotating basis.
Responsibilities:
Product Familiarity:
*Develop a deep understanding of EPDOA's product offerings, their features, benefits, and the services provided.
Phone Operations:
*Assist in answering incoming phone calls to the office.
*Schedule appointments for outside sales representatives.
* Act as the initial point of contact for all Entry Point leads.
Customer Communication:
*Coordinate and schedule paint confirmations, re-measures, and lead paint testing with existing customers.
*Assist in processing change orders within the Entry Point System.
*Assist in service and warranty claims processing and procedures
CRM Utilization:
*Effectively use Customer Relationship Management (CRM) software (e.g., 360) to record notes, emails, and follow-ups with customers, identifying marketing opportunities.
*Follow established procedures for setting appointments with prospective customers.
*Utilize the texting system (e.g., Podium) to communicate with prospects and customers.
Order Processing:
*Follow established procedures for processing orders through Entry Point and Home Depot systems.
Saturday Showroom Duty:
*Work in the showroom on Saturdays from 9 am to 2 pm on a rotating basis (approximately once a month).
Inside Sales and Support:
*Accurately price EPDOA solutions using the existing contract system.
*Ensure proper documentation of EPDOA contracts.
Position Summary: This role encompasses various administrative and inside sales support functions within Entry Point Doors & Windows (EPDOA). The individual in this position will interact with colleagues, sales team members, executives, as well as prospective and existing customers. It's a full-time role with responsibilities ranging from order processing, customer assistance and scheduling, and service/warranty processing. Additionally, this role involves Saturday showroom duty on a rotating basis.
Responsibilities:
Product Familiarity:
*Develop a deep understanding of EPDOA's product offerings, their features, benefits, and the services provided.
Phone Operations:
* Assist in answering incoming phone calls to the office.
*Schedule appointments for outside sales representatives.
*Act as the initial point of contact for all Entry Point leads.
Customer Communication:
*Coordinate and schedule paint confirmations, re-measures, and lead paint testing with existing customers.
*Assist in processing change orders within the Entry Point System.
*Assist in service and warranty claims processing and procedures
CRM Utilization:
*Effectively use Customer Relationship Management (CRM) software (e.g., 360) to record notes, emails, and follow-ups with customers, identifying marketing opportunities.
*Follow established procedures for setting appointments with prospective customers.
*Utilize the texting system (e.g., Podium) to communicate with prospects and customers.
Order Processing:
*Follow established procedures for processing orders through Entry Point and Home Depot systems.
Saturday Showroom Duty:
*Work in the showroom on Saturdays from 9 am to 2 pm on a rotating basis (approximately once a month).