Help Desk Specialist - TS/SCI Cleared

Job Description

Position: Helpdesk Specialist

Clearance: TS/SCI

Location: Reston, VA

RESPONSIBILITIES

Capture and reporting of IT Service Desk support metrics

Installation, configuration, maintenance and troubleshooting for all users of the DTRA systems

Maintain a web-based capability for DTRA users to enter, track and escalate Service Desk tickets, as well as self-service actions (currently using Remedy)

Remote access configuration and support for DTRA users and external customers as required (supporting telework, off-site travel, and mission or contingency operations)

Install, configure, maintain, and troubleshoot computer peripherals

Provide tracking for all deployed IT assets from procurement to disposal to allow real-time accounting of IT assets to both government and contractor personnel

Provide end-user software and application support

Coordinate security and situational awareness concerns with DTRA NOSC

Provide technical assistance and customer support in the operations and maintenance of wireless voice and data services.

Must be able to lift 50 lbs.

The Helpdesk Specialist will gather feedback directly from the service desk customer regarding their level of satisfaction with the service provided. Survey responses will be voluntary for customers. The survey content will be reviewed and utilized in performance reviews.

Service Desk call answering after normal business hours (0600 – 1800) are currently covered by the NOSC. Support services are limited outside the normal business hours unless advance arrangements are made to support scheduled after hours activities.

Performance measures for this position focus on effectiveness, responsiveness, and overall customer satisfaction.

REQUIRED QUALIFICATIONS

Minimum of 2 Years of experience

DOD TS/SCI clearnace.

Minimum of DOD 8570 IAT Level II Certification Company Description

Agensys Corporation is a small business IT Services firm headquartered in Loudoun County, Virginia. Our proven methodologies allow us to identify, attract and retain the highest quality of IT professionals. Agensys Corporation’s leadership team capitalizes in over 30 years of expertise in government and commercial sectors and is one of the fastest growing Services firms in the DC Metro Area. Our goal is to develop strong relationships with our partners to understand and exceed the needs of their unique environments.