Customer Service Representative

Job Description

Hemostasis, LLC designs, develops, manufactures, and markets advanced hemostatic technologies for use in the medical device industry. We are currently seeking a Customer Service Representative who will be able to help with a multitude of support responsibilities.

As a Hemostasis Customer Service Representative, you will be our customers' crucial point of contact, answer questions, enter orders, address concerns, and support our outside sales team. This position requires a professional, organized, high-energy, detail-oriented individual with strong interpersonal skills. We are looking for a self-motivated individual that is driven by success.

Responsibilities include:

· Answer incoming customer service calls and resolve all questions, requests, and changes

· Assist customers with product information, quotations, samples, and sales orders

· Work with accounting to set up and maintain customer accounts

· Support outside sales team with marketing material, sales reports, tradeshows, and requests

· Work with manufacturing to coordinate shipping schedules and perform shipping, receiving, and purchasing duties

Qualifications:

· Minimum of two years of customer service experience, preferably in a medical manufacturing environment

· Exceptional customer service and administrative skills

· Excellent verbal and written communication skills

· Ability to analyze, problem-solve, and multi-task

· Experience with Kinetic preferred

· Proficiency in Microsoft Word and Excel

· Ability to work in a rapidly growing, dynamic, entrepreneurial environment

Competitive industry compensation based on experience

401K, Dental, Life, Medical, Vision

Full-time in-office

Hemostasis, LLC believes in the synergy of teamwork while maintaining an entrepreneurial spirit, providing an environment where our associates develop and accomplish professional objectives. We offer a competitive salary and benefits package, including health, life, retirement, and related benefits.