Customer Service Representative at Luxury Pet Hotel

Job Description

Title: Customer Service Representative

Reports to: General Manager / Resort Owner

Customer Service Representative

The Customer Service Representative is responsible for providing every client with a “wow experience”. As a CSR, you are the face of the company. The CSR’s purpose is to make every person and dog that walks in feel comfortable, confident, and like a VIP. They are also entrusted to ensure the mission and values are protected and upheld.

Essential Job Functions:

Fluent in Microsoft Office and well-versed in computer usage

Willing/able to learn new computer programs easily

Very customer service-oriented

Able to use down time effectively

Greets all customers coming into the building

Performs Check In/Check Out and reservation procedures in the POS system

Accepts payment from customers

Takes custody of pets and makes sure they are properly placed in the building

Answers telephone inquiries

Works closely with owner in charge to handle small office tasks

Provides tours of the facility to potential customers when necessary

Responsible for feeding and medicating of all dogs

Provides personal playtimes for dogs when such a service is requested

Takes dogs outside for elimination breaks

Performs body checks on to search for pre-existing conditions and/or injuries

Has the ability to perform the following tasks at the request of the General Manager/Owner

Sanitation of all boarding and daycare accommodations

Monitoring Daycare

Bathing

QUALIFICATIONS:

Job Requirements:

Must complete K9 Resorts Certification Program for a Customer Service Representative

Customer service-oriented

Education and Experience:

High School diploma or equivalent

Previous experience is preferred but not required

Some weekend and holiday hours are required

(CSR continued)

Technical Skills:

Computer skills including knowledge of Microsoft Windows.

Proficient written and spoken communication skills.

Personal Characteristics:

Must be able to communicate with all types of people, remain calm, mediate and problem solve

Must be of moral and ethical character

High level of emotional intelligence

Salesmanship personality and comfort

Ability to multitask

Strong ability to adapt to change and support company directives

A Can-Do - It is my job attitude

Outgoing, positive, enthusiastic personality

Must demonstrate a love for dogs

Well-organized and efficient

The above statements are intended to describe the general nature and level of work being performed by the employee assigned this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.Company Description

K9 Resorts is a luxury pet hotel which provides overnight boarding and daycare to dogs.