Store Manager

Customer Focus

• Effective resource planning for customer service

• Ensure regular training of store staff on all aspects of customer service, product knowledge and selling skills

• Implement a high standard of customer focus within the store

Sales and Commercial Profit

• Achieve the revenue targets for the store

• Achieve target productivity metric (sales per person per day, staff per sqft) for the store • Actively seeks ways to achieve or exceed shop sales targets

SOP and Store Standards

• Ensure accurate stock merchandise and management (stock ageing, stock loss, space management) within the store

• Oversee and monitor all point of sales activities in the store which includes - sales transactions, tracking customer orders and payments, registering sale and maintaining inventory updates, providing service, handling returns and refunds, gathering consumer data for feedback

• Oversee and monitor the inventory management in the store (stock availability, order management, back store management, stock movement within store)

People Management

• Ensure store expectations and priorities are communicated to staff

• Review and provide regular feedback on staff’s performance against expectations

• Carry out regular and relevant in-store training and enroll staff on relevant Learning and Development courses

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Schedule: Full-time

Shift: Day Job

Travel: