Helpdesk Analyst Rec

This job is 100% on-site in Columbia, SC.

Our direct client has an opening for a Helpdesk Analyst rec 10944-1

This position is up to 12 months, with the option of extension, and is in Columbia, SC

Corp to Corps are NOT allowed for this client. W2 Only.

Responsibilities:

Responds to and diagnoses problems through discussions with users and business partners using problem recognition, research, isolation and resolution steps for the Office of the State Treasurer (STO).

Assists IT personnel, end users and business partners to ensure that programs, systems and equipment meet users' needs and are understood by users.

Builds and maintains strong working relationships with key IT product and services providers to ensure performance and service level requirements are met.

Researches, tests and recommends technology based on best practices and how the agency uses technology. Manages resource requirements to balance user demands.

Provides technical support for STO business applications by analyzing, identifying, diagnosing and resolving issues.

Participates in projects and initiatives to advance the STO's operational effectiveness in cost savings, performance and customer satisfaction.

Maintains, recommends and documents IT procedures, processes and controls.

DAILY DUTIES / RESPONSIBILITIES:

ALL WITHIN PROJECT SCHEDULES AND OTHER DEFINED DEADLINES:

Provide support with help desk calls resolving approximately 30% of the tickets averaging 6-10 tickets daily

Provide technical support to ongoing projects assisting with IT needs

Use critical thinking to help develop IT solutions or troubleshoot problems

Offer great deskside and remote support to the STO workforce

Assist with documentation and reporting as necessary

REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE):

GREAT CUSTOMER SERVICE

TECHNICAL TROUBLESHOOTING

HANDS-ON DESKTOP SUPPORT

EXPERIENCE WITH WINDOWS AND OFFICE PRODUCTS

PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE):

A+, NETWORK+, OR OTHER SIMILAR CERTIFICATIONS

EXPERIENCE WITH INFORMATION SECURITY FRAMEWORKS OR PROGRAMS

Customer service skills Yes 1 Expert Currently Using 6 + Years

Additional Skills:

A+, NETWORK+, OR OTHER SIMILAR CERTIFICATIONS

EXPERIENCE WITH INFORMATION SECURITY FRAMEWORKS OR PROGRAMS

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