Overnight Customer Service Agent

Job Description

Job Description

SIXT is looking for a Overnight Customer Service Agent to deliver exceptional customer service to customers from around the world. You will provide customers with accurate information and take detailed and timely records of damages, gas volume, etc. The ideal candidate possesses the following attributes:

Exceptional interpersonal and relationship building skills

Strong verbal and written communication skills

Strong organizational skills and the ability to multi-task

Ability to manage stressful or unusual situations to maintain good customer service

What you will do:

Welcome all customers as they arrive on the lot

Ask about their experience with Sixt, recording feedback to improve future rental experience

Make sure customers have all personal belongings from the vehicle

Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report

Use proper statement to determine if vehicle is being returned with full tank of gas

Advise and review rental charges, providing an accurate receipt to the customer

Provide information regarding transportation to the airport terminal if applicable

Complete a service alert for any mechanical and or body damage communicated by the customers

Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location

Keep lot organized for ease of access and traffic flow

Work in outdoor weather conditions including direct sunlight, rain, heat or cold

Perform other job duties as assigned to meet the business needs Qualifications

About you:

High school diploma or GED

Minimum 1-year customer service experience

Must be at least 21 and have a valid driver's license with a clean driving record

Basic computer navigation skills and knowledge of Microsoft Office applications

Ability to work 40 hours per week including day and/or evening hours

Likely to require at least 5-10% travel, some of which may be by airplane

Must be willing to wear company uniforms

Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

Ability to communicate in other languages is a plus

Additional Information

Paid vacation, medical, dental, vision and 401(k), Short Term Disability, Long Term Disability, Basic Life and Supplemental Life benefits and future growth opportunities within the company.

At SIXT, we pride ourselves on having an inclusive and unique environment. We are an Equal Opportunity-Affirmative Action Employer – Minority / Women / Men / Disability / Veteran / Gender Identity / Sexual Orientation.

The information listed above is intended to describe the general nature and level of this position. Essential functions and responsibilities may change as business needs require. Your response to this advertisement may result in your consideration for employment with SIXT Rent a Car, LLC and its subsidiaries. Offers of employment will be made by Sixt rent a Car, LLC or any of its subsidiaries or brands.

About the department:

As a mobility service provider, our Branches & Operations division is the point of contact with our customers: whether by phone, app or directly in our SIXT branches. This means: premium service directly to the customer, advice and sales in exchange and responsibility for the rental process of our premium fleet. As part of a team, it is easier to explain our products, find the best solution for the customer and manage the day-to-day business.

About us: