Tier III Application Support Help Desk

Job Description

Benefits:

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

At DANE our ability to retain employees is a testament to how we treat, value, and support our incredibly smart, talented, and courageous staff. We offer aggressive PTO from day one, multiple benefits, and learning opportunities to support our employees in being their best.

We are looking for an experienced Tier III Application Support Help Desk Technician to join our team. As a senior member of our team, you will provide support to internal and external customers by troubleshooting various applications. You will research, track, and resolve complex issues that tier 1, and tier II technicians have been unable to resolve.

Location: Arlington, VA (Hybrid; twice per month on-site)

Job Type: Full Time

Education: Bachelors Degree required.

Experience: Minimum 4 years of experience providing Tier III help desk support.

Clearance: Must hold Active DoD Secret Clearance or Active Interim Secret Security Clearance

Responsibilities

A production support team member is responsible for monitoring the production applications, scheduled jobs, incident management, and receiving incidents and requests from end-users, analyzing these, and either responding to the end user with a solution or escalating it to the other IT teams and development teams.

Must have problem-solving skills and be capable of breaking down complex situations to discover and resolve root causes; this applies to both technical issues and process issues.

Good communication skills both verbal and written with the ability to discuss issues with users and other team members.

Assist in creating Knowledge Base Articles (KBAs) and Standard Operating Procedures (SOPs) for other groups to help with their knowledge of the application and help decrease the time needed to resolve issues.

Experience with SQL (Oracle or Microsoft) and Toad

Write and execute SQL queries and analyze tables, grants, functions, procedures, packages, and triggers.

Perform backend data modifications using SQL Requirements

Must have an Active DOD Secret Clearance

Must have experience with .NET, Java, and Oracle Database projects and applications.

Must have SQL, Service Now, Remedy, CLM, jQuery and SharePoint experience.

Must have a bachelors degree in computer science or related field.

Must have SQL Script writing experience

Must have .NET, Oracle, and Java database experience

Minimum of 4+ Years of experience as a Tier III Application Support Help Desk Technician

Excellent Analytical, customer service, and communication skills

DANE LLC is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Type: Full-time

Salary: $90,000.00 - $110,000.00 per year

Benefits:

401(k)

401(k) matching

Dental insurance

Employee assistance program

Employee discount

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid time off

Paid Holidays

Referral program

Tuition reimbursement

Vision insuranceExperience level:

4 yearsSchedule:

8 hour shiftEducation:

Bachelor's (Preferred)Experience:

Tier III: 4 years (Preferred)

SQL: 4 years (Preferred)

jQuery: 4 years (Preferred)

Java: 4 years (Preferred)

ServiceNow: 2 years (Preferred)Security clearance:

Secret (Required)Ability to Relocate or Commute:

Arlington, VA 22209: Relocate before starting work (Required)Work Location:

Hybrid remote in Arlington, VA 22209

Flexible work from home options available.