Customer Service Representative - State Farm Agent Team Member

Job Description

*This role requires bilingual Spanish*

Are you a customer-focused individual who enjoys helping others and providing exceptional service? State Farm is seeking a talented and passionate individual like you to join our team as a Customer Service Representative (CSR).

Job Description:

As a CSR at State Farm, you will be responsible for building strong relationships with our customers, assisting them with their insurance needs, and providing top-notch service. You will handle inquiries, process policy changes, and collaborate with our team to ensure customer satisfaction. Your role will involve:

Assisting customers: You will address customer inquiries, provide information about insurance policies, and offer guidance on coverage options. Your ability to empathize, actively listen, and communicate effectively will be essential.

Policy management: You will handle policy changes, updates, and claims processing accurately and efficiently. Your attention to detail and organizational skills will help ensure that our customers' policies are up to date.

Problem-solving: You will analyze complex customer situations and provide creative solutions that meet their needs. Your ability to think critically and make informed decisions will play a vital role in resolving customer concerns.

Collaboration: You will work closely with our team of professionals to share knowledge, learn from one another, and contribute to a positive and supportive work environment.

Qualifications:

Excellent communication skills, both verbal and written, to interact effectively with customers and colleagues.

Strong customer service orientation and a genuine desire to help others.

Ability to multitask and prioritize tasks in a fast-paced environment.

Detail-oriented with exceptional organizational skills.

Proficient computer skills and the ability to learn and navigate various software systems.

Prior experience in customer service or a related field is preferred.

Bilingual Spanish

Licensing

About State Farm:

State Farm is a leading insurance and financial services company dedicated to helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams. With a focus on customer-centricity, State Farm strives to provide personalized solutions and unparalleled service to millions of customers across the United States.

At State Farm, we foster a culture that values teamwork, integrity, and continuous growth. We provide comprehensive training, ongoing support, and opportunities for career advancement to help our employees reach their full potential.

BENEFITS:

Growth potential/Opportunity for advancement within my office

Paid time off (vacation and personal/sick days)

Valuable career-building experienceHOURS

Weekdays 9AM - 5PM, Sat. 9AM-1PM