Instructional Designer

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

The Instructional Designer is responsible for the development, implementation, and evaluation of quality training programs aimed at the promotion and enhancement of the knowledge, skills, and behaviors of the company’s workforce.

More to the point, an Instructional Designer has the initiative and the ability to create, design, and develop training solutions that address and satisfy business and organizational needs. He is keen on industry trends, understands end-user demands, and foresees incoming business developments.

Your key responsibility areas are:

Training Needs Analysis

Conduct needs assessment for internal and client training programs

Work with the Learning & Development team, different business units and clients to determine course development needs for new and current training programs

Content Design and Development

Research on assigned topics through coordination with subject matter experts and using other resources as required

Develop and enhance classroom and web-based course content for new and current training programs in coordination with the assigned subject matter experts and following instructional design parameters

Program Implementation& Evaluation

Conduct pilot run of modules created and/or calibrate trainers for certification through train-the-trainer sessions

Work closely with the Learning and Development, Operations and Quality Assurance teams to ensure best practices are incorporated into the curriculum

Maintain and update training course templates, including the participant workbook and guide, facilitator guide, worksheets and exercises, and presentations for internal and client use

Work with the Learning and Development management team in conducting training evaluation and recommending training interventions to address identified gaps

As Instructional Designer you are responsible in ensuring that all employment and personal information of employees are kept and handled in accordance with existing company policies on Information Security and Data Privacy.

Technical Know-How

Microsoft Office tools (Word, Excel, PowerPoint)

E-Learning software (Articulate Storyline, Adobe Captivate, Lectora)

Graphic Design software (Adobe Photoshop, Illustrator, Flash)

Video Editing software (Adobe Premiere Pro, After Effects, iMovie)

Audio Editing software (Adobe Audition, Audacity)

Basic computer skills

Join the A-Team and experience the A-Life!

R8575