Customer Support Representative (German Speaking)

About the job Alpha CX is a leading Business Process Outsourcing (BPO) company specializing in providing exceptional customer support services to businesses across various industries, including ecommerce, fintech, and medical.

With a team of highly trained and experienced professionals, Alpha CX is committed to delivering consistently high-quality customer interactions that drive customer satisfaction and loyalty.

The Role You Will Be Responsible For Handling inbound calls and emails in a professional manner.

Resolving customer inquiries and requests and ensuring strong customer satisfaction.

Working with various internal teams to ensure prompt and accurate order processing and delivery.

Escalating customer feedback as required.

Ideal Profile You have at least 1 year experience within a Customer Service or Customer Success role, ideally within the Ecommerce / Marketplaces, IT Services and Retail industry.

You possess excellent interpersonal as well as written and verbal communication skills.

You are a strong team player who can manage multiple stakeholders You are adaptable and thrive in changing environments You pay strong attention to detail and deliver work that is of a high standard What's on Offer?

Work alongside & learn from best in class talent A role that offers a breadth of learning opportunities Opportunity to make a positive impact