Regional Facilities Manager - Chicago, IL

The Regional Facilities Manager monitors system performances and provides routine equipment repairs and maintenance at our airport restaurant. This role is responsible for coordinating maintenance and repairs by third-party service providers and vendors, examining costs, timeline, and quality of vendors. The Regional Facilities Manager provides maintenance and upkeep of the units, managing open service requests, assigning priority designation based on the level of urgency, evaluating, and communicating issues with teams to achieve timely resolution. This role partners with the Director of Airport Operations (DO), National Facilities Director, and Operations Manager in achieving and maintaining the highest level of efficiency, ensuring consistently positive customer experience at every location.

This position is based in Chicago, MDW

Pays $105k - $115k per year

Overview of Responsibilities

Communicate routinely with DOs and operations managers, ensuring triage, and attempting to provide self-help support to units

Initiate technician dispatch, when necessary, after determining that self-perform repairs and maintenance tasks did not resolve the issue

Identify and expedite high priority issues, ensuring we expedite repairs or replacement of equipment, communicating with units as well as service providers ensuring we resolve high priority service requests as quickly as possible

Provide constant attention to open service call volumes, ensuring third party vendors are keeping up with demand, monitor repeat failures, identify potential systemic issues, and research quality of workmanship as well as life cycle of equipment

Monitor scheduled maintenance events, such as preventative maintenance, electrical, plumbing, etc., ensuring all work is completed within allocated timelines

Identify multiple failures of specific equipment and equipment performance beyond useful life, initiating process for replacement

Ability to work holiday’s, nights, or overnight, as required

Willingness to perform and complete all work within skillset

Education & Experience

High School graduate or Bachelor of Science degree with technical training and/or maintenance preferred

Minimum 3 to 5 years of experience in a related field

Multi-unit restaurant and/or airport maintenance experience strongly preferred

Strong mechanical skillset with basic understanding of commercial building equipment and applications

Experience with Service Channel or similar software preferred

Experience tracking maintenance requests through an associated software

Experience in HVAC commercial service, Phase 2 electrical / mechanical, and Basic carpentry. Ability to self-perform tasks such as painting, basic commercial plumbing, and other “handyman” tasks

Certified or experience in hot or cold kitchen equipment preferred

Working knowledge of Microsoft Office Suite

Diversity and Inclusion is a priority at SSP. We are an equal opportunities employer committed to engaging all of our people, so they feel valued and motivated; we champion diversity, promote inclusion, and ensure equality. We respect and protect human rights and prevent discrimination; and we positively impact our communities. We encourage and welcome applications from a diverse range of candidates regardless of background, gender, race, religious beliefs, disability, sexual identity and orientation.