Relationship Manager

Company Overview

At OYO, we seek dynamic individuals with a strong customer-focus to help us become the most-loved hotel brand in the world About Oyo in India and Business OYO, also known as Oyo Homes & Hotels, is an Indian hotel chain. It is the world's third-largest and fastest-growing hospitality chain of leased and franchised hotels, homes and living spaces. Founded in 2013 by Ritesh Agarwal, OYO initially consisted mainly of budget hotels. Over a span of six years, the startup expanded globally with thousands of hotels, vacation homes and millions of rooms in hundreds of cities in India, Malaysia, UAE, Nepal, China, Brazil, UK, Philippines, Japan, Saudi Arabia, Sri Lanka, Indonesia, Vietnam, and the United States.

Job Overview

Build healthy relationships with hotel owners

Deliver good hotel ownership and customer experience

Act as a point of contact for hotel owners for operations support & escalations

Help hotel owners manage their portfolio network, improve revenue performance, solve issues, retain them, and drive customer experience

Handle hotel owners and customer escalations

It's a FIELD SALES role completely

Qualifications And Skills

1 to 3 years of experience in a relationship management or similar role.

Bachelor's degree in Business Administration, Marketing, or a related field.

Strong project management skills, with the ability to prioritize and manage multiple clients and tasks simultaneously.

Proven track record in customer relationship management (CRM), with the ability to build and maintain strong relationships.

Excellent communication skills, both verbal and written, with the ability to effectively communicate with clients and internal teams.

Experience in lead generation and business proposition development.

Strong interpersonal skills, with the ability to work collaboratively and build rapport with clients and colleagues.

Analytical mindset, with the ability to analyze data and provide valuable insights to clients.

Proficiency in Microsoft Office and CRM software.

Roles And Responsibilities

Build and maintain strong relationships with clients, understanding their needs and providing excellent customer service.

Serve as the primary point of contact for clients, addressing any questions or concerns and ensuring client satisfaction.

Identify new business opportunities and generate leads through effective networking and prospecting.

Collaborate with internal teams to develop and implement strategies to meet client objectives.

Keep up-to-date with industry trends and market conditions to provide clients with valuable insights and recommendations.

Prepare reports and presentations on client performance and progress.

Handle client escalations and resolve issues in a timely and professional manner.

Attend client meetings, conferences, and events to represent the company and build relationships.

Maintain accurate and up-to-date client records in the CRM system.

Achieve sales targets and contribute to the growth of the company.

Full time