Medical Office Registration Manager

Job Description

Position Summary:

This position is on-site in the Columbus, Ohio Metropolitan Area.

Front Office Manager (FOM) is responsible for a variety of clerical and Human Resource duties in the office. Patient Registration Representatives (PRRs) are the first point of contact in at Pediatric Ophthalmology Associates, Inc. and are required to represent the Practice in a professional manner. The PRR is accountable for obtaining patient’s demographics and billing information, collect payments, and utilizes multiple software programs.

The Front Office Manager is responsible for management of the workflow and tasks associated with the Front Office including employee reviews, discipline, and hiring.

Essential Functions:

Demonstrate professional communication skills and excellent customer service.

Plan and communicate front office schedule with staff.

Ensure appropriate patient registration staffing for each POA office

Act as management. When personnel issues arise that may require disciplinary action the FOM is responsible for addressing either in writing or verbally.

FOM is responsible for documenting all disciplinary actions appropriately and involving administration when required.

Facilitate the hiring process for the department with the aid of HR or administration as needed.

Train new hires effectively. Cross train as required to meet practice needs.

Comply with POA management requirements including refraining from gossip, setting a positive example and maintaining confidentiality at all times.

Participate in process improvement and provide feedback to staff and administration to improve outcomes.

Act in cooperation with the Scheduling Lead and/or manager to ensure work load is completed in the most efficient and effective manner and excellent customer service is provided.

Ensure accurate collection and entry of patient data and payments.

Assist employees in completion of critical tasks during time of peak workload.

Travel to offsites as needed for managerial support and coverage

Report to work consistently - this position is on-site.

Perform all functions of Patient Registration Representative including but not limited to:

Accurately register patients, collect demographic and billing information.

Collect payments due when applicable

Create and manage patient charts

Answer Practice phone, appropriately transfer calls when necessary

Schedule appointments

Check patients out including scheduling future and follow up appointments.

Accurately records and documents patient information

Preform clerical tasks as needed

Comply with all legal, ethical, and Practice requirements

Establishes and maintains patient relationships, building trust and respect by consistently meeting or exceeding expectations.

Operates as a team member with all associates and patients of POA

Attends work regularly as scheduled

Performs other incidental and related duties as required and assigned

Organization Chart

Managing Partners

Administrators

Front Office Manager

Authority

Delegated authority, responsibility, and accountability necessary to carry out assigned tasks and workflow

Ability to prioritize workflow

Evaluation will be completed by Administration

Reports to Administration

Specifications: Mental/Physical/Demeanor/Appearance

Able to remain stationary for extended periods throughout the workday

Able to move intermittently for extended periods throughout the workday

Able to manage time effectively

Able to cope with the related stress of the position

Able to read, write and speak the English language in and clear and concise manner

Able to function independently

Able to lift, push, pull and move a minimum of 20 lbs

Develop and maintain a good working rapport with manager, coworkers, patients, and external contacts.

Able to work effectively with other employees, patients, Physicians, and external parties

Create and maintain a professional atmosphere and a positive attitude, as well as a calm environment

Appropriately dressed for the position; this includes internal and external functions

Experience, Education, Skills, and Training Required

Must possess at minimum a high school diploma or equivalent - Bachelors degree preferred.

Broad knowledge of medical terminology

Ability to prioritize workload

Ability to maintain a professional demeanor at all times

Excellent verbal and written communication skills

Demonstrate proficiency in computer applications as required

Working knowledge of telephone etiquette

Able to follow written and oral instructions

Proficient with data entry

Excellent customer service

Continuing education as requiredCompany Description

Are you passionate about making a difference in children's lives? Join our team of dedicated professionals at Pediatric Ophthalmology Associates Inc, where we specialize in providing exceptional eye care for children from infancy to adolescence.

As a member of our team, you'll have the opportunity to work in a dynamic environment where every day brings new challenges and rewards. Our offices are designed with children in mind, creating a fun and comfortable atmosphere for both patients and staff.

We are committed to staying at the forefront of pediatric eye care through continuous education and research. As part of the faculty of both Ohio State University and Nationwide Children’s Hospital, our team is involved in medical education, research, and training future physicians. This dedication to advancement ensures that you'll have access to the latest technology and treatment innovations in the field.

If you're looking for a rewarding career where you can make a meaningful impact on children's lives, we invite you to join us at Pediatric Ophthalmology Associates Inc. Follow our page for updates on job opportunities and insights into the exciting world of pediatric eye care.

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