Front Desk Supervisor

Job Description

```Duties```

- Manage the front desk operations and ensure smooth check-in and check-out processes

- Greet guests and provide exceptional customer service

- Handle guest inquiries, requests, and complaints in a professional and timely manner

- Coordinate with other departments to fulfill guest needs and resolve issues

- Maintain accurate records of guest information, reservations, and transactions

- Train and supervise front desk staff to ensure excellent service delivery

- Monitor and maintain the cleanliness and organization of the front desk area

- Implement and enforce hotel policies and procedures to ensure a safe and secure environment for guests

```Qualifications```

- Previous experience in guest relations or front desk management within the hotel industry is preferred

- Strong knowledge of hotel operations and hospitality management principles

- Excellent communication skills, both verbal and written

- Proficient in using phone systems and other office equipment

- Exceptional customer service skills with a friendly and professional demeanor

- Ability to multitask, prioritize, and handle stressful situations with composure

- Strong problem-solving skills with attention to detail

- Bilingual proficiency (English/Spanish) is a plus

We offer competitive compensation and opportunities for career growth within our hotel. If you are a dedicated individual with a passion for providing exceptional guest experiences, we would love to hear from you. Please submit your resume along with a cover letter highlighting your relevant experience.