Assistant Property Manager

Job Description

GENERAL DESCRIPTION

The Assistant Property Manager is responsible for all areas of daily operations and oversight of the property. This individual must provide excellent customer service while achieving or exceeding the company’s goals and objectives. This individual assists the Property Manager in supporting the success of the property and its employees. The Assistant Property Manager will be responsible for two properties that are 100% tax credit, including a number of HUD units.

JOB FUNCTIONS

Oversee site team in conjunction with the Property Manager.

Prepare work schedule to ensure full office coverage.

Monitor leasing activity to include advertising, traffic, guest cards and applications – ensure that leasing reporting is completed as required.

Approve applications that meet established company tenant selection criteria.

Sign leases in absence of Property Manager.

Manage the lease renewal process.

Manage NTV, move out, and turnover processes.

Perform move out inspections and complete move out transmittals within 14 days of move out.

Prepare all collection paperwork timely per company policy.

Ensure all advertising sources, including internet, are up to date, current and accurate; including ILSs, PopCard, and Craigslist.

Provide training of site team as necessary or required.

Respond to resident concerns timely and professionally.

Follow up on maintenance activities to ensure excellent customer service.

Coordinate DCRA, DCHA and all other housing inspections with residents and maintenance. Follow up on any notices of violation.

Work with Service Manager and coordinate routine inspections, PM inspections, and extermination and filter changes. Ensure that proper notice is provided to residents.

Work with Maintenance Supervisor to assist and facilitate turnover process and reduce rent loss.

Prepare reports as requested.

Oversee expenses and invoicing for media, marketing, and office supplies.

Work on the first Saturday of the month, as appropriate.

QUALIFICATIONS AND REQUIREMENTS

Leadership Skills

Ability to build, mentor, and inspire teams

Flexibility/Adaptability

Ability to demonstrate enthusiasm and motivate others

Personal Competencies

Strong, positive, motivational leadership style

Ability to manage multiple priorities while maintaining consistent performance

Extremely strong communications skills, both written and verbal

Extremely strong conflict resolution skills

High sense of urgency in meeting requirements and deadlines

Calm under pressure

Proactive

Excellent listener

Technical/Functional Competencies

Proficiency in accurate and detailed market analysis

Tax credit and HUD certification experience required

Thorough and detailed understanding of property’s market

Yardi Voyager experience

Nexus experience

Full Microsoft Office proficiency – Word, Excel and PPT

Required Experience

Minimum 3 years Property Management/Leasing/General Accounting experience

Minimum 3 years tax credit and HUD experience