Program Assistant, Home Study/Post Release Services

Position Summary:

The Unaccompanied Children (UC) Program Assistant has responsibility for handling the support functions for program operations. This includes maintaining calendars, word processing, compiling information, filing documents, and handling incoming and outgoing mail.

Hourly Wage: $17.00/HR

Are you passionate about discovering new ways to help empower people and make a difference in their lives?

If you’ve got what it takes to support us in our mission to provide help and create hope through innovative, collaborative, and diverse programs within the community, then we’ve got the right opportunity for you.

About Catholic Charities West Michigan

Catholic Charities West Michigan (CCWM) is a community-based agency providing programs in Western Michigan and offering a variety of services in family preservation, behavioral health, child welfare, and community outreach.

CCWM is committed to ensuring a diverse workforce and a work environment whereby all staff are treated with dignity, respect, and fairness.

CCWM encourages persons of diverse backgrounds and faiths to apply for employment.

Essentials Duties and Responsibilities:

Provides data metrics support for both the Transitional Foster Care and Home Study Post Release Unaccompanied Children (UC) programs.

Responsible for ensuring that policies and procedures are maintained and up to date as directed by the Department of Health and Human Services, Office of Refugee Resettlement. This includes participating in the edit process, ensuring revisions are on time.

Ensures the referral, continuity and ongoing maintenance of electronic client files.

Assists and supports the routing, timely documentation, and data entry of serious incident reports and notice of concerns.

Assists and supports Case Managers in the development and maintenance of up-to-date community resource databases for each program.

Inputs information quickly and accurately from a variety of sources into a software system, database, or spreadsheets.

Compiles and distributes reports as scheduled that include, but are not limited to, program capacity, census, annual and quarterly outcomes, monitoring outcomes and compliance reports.

Assists with timely completion of program reports within the appropriate time frame.

Coordinates and prepares all forms, correspondence, schedules, spreadsheets, mailings, copying, and reports needed by the UC programs.

Responsible for data entry.

Responsible for opening and closing cases and corresponding files for UC programs.

Processes background checks for sponsors and adult household members in sponsor households.

Responsible for processing incoming mail, and assist with outgoing mail as needed.

Organizes and maintains program records, files, checklists, schedules, demographics, calendars, and outcome measures as needed.

Creates packets for staff within UC programs.

Performs other special assignments at supervisor’s request.

Other Knowledge, Skills, and Abilities:

Successfully navigate computer programs such as Excel, Word, Access, and other web-based programs.

Excellent time management and multi-tasking skills.

Ability to manage multiple schedules.

Ability to communicate effectively, both orally and in writing.

Ability to understand and carry out oral and written instructions.

Ability to relate to diverse populations and cultures while communicating with clients and the public in a courteous and effective manner.

Recommended Employment Qualifications:

Education:

A high school diploma or general education degree (GED) equivalent is required.

Experience:

A minimum of one year of professional experience in an office setting, including experience with computer systems is required

Certificates, Licenses, Registrations:

none required.

Supervisory Responsibilities:

This position does not have supervisory responsibilities.

Benefits Offered:

Health insurance

Paid time off

Dental insurance

401(k)

Vision insurance

Flexible schedule

Life insurance

401(k) matching

Retirement plan

Referral program

Employee discount

Flexible spending account

Professional development assistance

Employee assistance program

Our Mission

Inspired by the Church's social teachings, Catholic Charities West Michigan fosters individuals and families to flourish by providing help and creating hope.

Our Vision

Catholic Charities West Michigan is called to create a just and compassionate community where all people can achieve their divine purpose.

Our Values

Sanctity of All Life

Compassion

Integrity

Respect

Equity

CCWM is an equal opportunity employer, subject to all federal and state laws as applicable to a religious Agency.

Permanent