Property Manager

Job Description

JOB TITLE: Property Manager

SUMMARY: Effectively managing and coordinating people, activities and available resources in order to

maximize the successful operation of the property.

BENEFITS: Full time employees (and their families) are provided medical, dental, vision, and basic life insurance options. Full and part time employees are able to enroll in our company’s 401k plan, as well as a deferred compensation plan. Full time employees earn paid vacation and sick leave, monthly and part time employees will earn paid sick leave monthly. Full time employees will also enjoy ten paid holidays throughout the calendar year.

DUTIES AND RESPONSIBILITIES:

· Initiates and manages all core business processes, including leasing, resident relations, marketing, maintenance, budgeting, accounts receivable, accounts payable, vendor relations, selection and recruitment, and team development.

· Ensures office is opened on schedule and that office and model apartments are maintained in a clean condition.

· Performs light housekeeping as necessary.

· Physically walks and inspects property on a daily basis, check on vacant apartments.

· Completes move-in/move-out inspections with residents.

· Ensures that market surveys are conducted on a regular basis and that competition is shopped regularly.

· Utilizes the market information to make strategic decisions for the success of the property.

· Welcomes and shows prospective residents the property utilizing Company leasing techniques and expectations.

· Demonstrates leasing techniques to the leasing office team and communicates expectations.

· Answers incoming phone calls professionally and handle accordingly, whether the caller is a prospective resident, a resident, an internal Company team member, or a vendor.

· Conducts on-site safety meetings to discuss relevant policies and procedures and other relevant safety topics, in conjunction with the Maintenance Supervisor.

· Ensures daily safety logs are maintained.

· Communicates policy and procedure changes with community team members.

· Identifies existing and potential barriers to the successful accomplishment of property objectives and utilizing performance data, observation, and budgetary and other financial information and create solutions to those problems.

· Creates a clear realistic vision for the property and effectively communicate expectations and a direction to the community team members.

· Keeps abreast of industry, market, and seasonal trends to plan strategies to meet operational goals.

· Holds regular community team meetings to communicate goals, progress toward goals and expectations and identifies actions to achieve objectives.

· Monitors individual team member performance and provides timely and constructive feedback.

· Leads by example for community team members in the areas of resident communication, leasing, and telephone techniques.

· Takes a hands-on approach to any necessary duties to ensure the job is completed.

· Strives to meet resident needs and create win/win situations.

· Follows through on resident problems to satisfactory resolution and communicate problems to any necessary party to facilitate resolution.

· Identifies, interviews, and hires appropriate team members for the community team members.

· Identifies strengths of team members and plan assignments accordingly to maximize team performance.

· Performs on-site new team member orientation for all new team members within two (2) days of hire.

· Supervises, trains, and leads community team members in order to achieve the operational goals of the company and the property.

· Maintains an awareness of training resources available and encourage the development of team members.

· Sets and upholds high standards of honesty for self and team members.

· Maintains relationships with residents, associates and vendors on a professional level at all times.

· Performs other related duties as assigned by management.

SUPERVISORY RESPONSIBILITIES:

· Directly supervises employees on the property.

· Indirectly supervises employees on nearby properties.

· Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.

· Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising

performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS:

· High School Diploma or higher

· Three (3) years of related experience and/or training; or equivalent combination of education and experience.

· Ability to clearly and effectively communicate both verbally and in writing.

· Have a positive attitude and keep a solution-based and customer-focused mindset at all times.

· Take pride in quality of work and attention to detail.

· Professional in-person and phone presence and etiquette.

· Ability to make informed decisions easily and decisively.

· Capacity to work with little to no supervision using effective time management and

organizational skills.

· Complete tasks and projects within deadlines.

· Partner with team to resolve issues and highlight opportunities.

· Capable of building and maintaining effective and respectful working relationships with fellow employees, suppliers, and vendors.

COMPETENCIES:

· Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits

customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

· Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.

· Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and

encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services.; Continually works to improve supervisory skills.

· Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.

· Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to

profits and revenue; Conserves organizational resources.

PHYSICAL DEMANDS AND WORK ENVIORNMENT:

· Continually required to stand

· Continually required to walk

· Continually required to sit

· Continually required to utilize hand and finger dexterity

· Occasionally/Frequently/Continually required to climb, balance, bend, stoop, kneel or crawl

· Continually required to talk or hear

· Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard

· Occasionally required to lift/push/carry items less than 25 pounds/ up to 25 pounds/ up to 50 pounds/ more than 50 pounds