Service Desk Specialist

Job Description

Location: Rosharon TX 77583

Pay: $24-$27

Shift: 1st

Full Time

Service Desk SpecialistSummary:

We are looking for a tech-savvy help desk technician to be responsible for providing technical assistance with computer systems, hardware, and software. As a help desk technician, you are responsible for responding to email, chat, or phone queries and offering technical support to customers using computer systems, hardware, and software.

Job Duties:

Primary Duties:

Help Desk Specialist will manage Help Desk tickets in a timely manner

Help Desk Specialist will respond to customer issues via phone, email, and computer chat

Service Desk Specialist will provide customer assistance

Service Desk Specialist will document customer interactions

Run diagnostics to resolve customer reported issues

Escalate issues to the next Tier with next level of difficulty

Install, make changes, and repair computer hardware and software

Follow-up with customers to ensure issues are resolved

Excellent oral communication skills

Detail oriented in order to keep detailed notes on tickets

Highly organized to keep Help desk tickets order

Qualifications:

Ability to thrive in fast-paced, changing environment

Ability to deliver results with often ambiguous instructions

Ability to diagnose and resolve basic computer technical issues

Requirements:

Education and Experience:

High School Diploma Required

AA in Computer Science is a plus

MBO Degree, preferably in ICT

Knowledge of ITIL/ISM processes

Essential Skills:

Ability to apply common sense understanding to carry out simple step instructions

Ability to multitask

Ability to pay attention to surroundings

Basic math skills

Positive Attitude

Environment:

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel. The employee is required to stand; walk; and stoop, kneel, or crouch. The employee is frequently required to sit, reach with hands and arms, and talk or hear. The employee regularly lifts and/or moves up to 50 pounds. While performing the duties of this job the employee is occasionally exposed to moving mechanical parts and vehicles. The employee is regularly exposed to ambient lighting and can be exposed to climates consistent with outside weather conditions.

***We are and Equal Opportunity Employer and prohibits discrimination because of Race, Color, Religion, Sex, or National Origin