Call Center Agent at Pine Knoll Dr

Job Description

Onemissionsociety.Org in Ridgeland, MS is looking for one call center agent to join our team. Our ideal candidate is self-driven, ambitious, and engaged.

Responsibilities

Call Center Agent will be responding to numerous phone inquiries

Using standard technology: telephones, e-mail and web browsers IN-Contact & AWS

Assisting callers in finishing online applications

Call Center Agent will be completing daily electronic call logs

Adhering to privacy rules

Connecting callers with leadership as needed for escalations

Responding to telephone inquiries within set time parameters

Call Center Agent will be completing all assigned training as necessary

Qualifications

High School diploma or GED/equivalent required

Minimum of six (6) months of customer service experience required

Ability to work within established turnaround times

Must have excellent interpersonal skills and the ability to organize simultaneous tasks

Ability to work as a member of a team

Ability to work a flexible schedule nights and weekends

Strong preference for Spanish Speaking call center agents

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

We are looking forward to reading your application.