Account Resolution (Collections) Specialist

Job Description

Collections (Account Resolution Specialist) ~REMOTE ROLE/NO WEEKENDS!

Welcome to ACI, Your Employer of Choice Since 1989!

American Coradius International LLC (ACI) is a local, long standing, full service financial services company looking to add energetic, initiative-taking, Account Resolution Specialists to our team. We offer a competitive salary and excellent comprehensive benefits.

REMOTE POSITION ~ NO WEEKENDS (Must be in the Western NY area) This is a full-time, direct hire opportunity serving large national banking clients. We place immeasurable value on our PEOPLE, and we will continue to strive to be your next employer of choice!

RESPONSIBILITIES

The Account Resolution Specialist (ARS) is responsible for handling inbound/outbound calls in a professional and courteous manner to contact consumers to negotiate payment of a past due account. ACI provides our clients with a team of professionals whose mission is to empower consumers to begin their path towards financial recovery and build a better life for themselves and their families. We educate, inform, and present them with options. It is imperative that our associates work within federal, state and client guidelines/laws. We provide extensive training to ensure you are knowledgeable and prepared for the role. Your ability to manage our clients’ accounts with respect and professionalism due to the difficulty associated with the account is critical. Our team utilizes various computer systems to access customer information, update information, as verified, accept payments and service the customer with any questions or issues that they may have.

What Can We Offer You?

Competitive wage and unlimited financial growth with an uncapped monthly bonus.

Paid training and equipment provided.

A professional and stable employer dedicated to your success.

Growth opportunities, we are always looking for future leaders.

Great schedule- NO weekends, NO late nights (see schedule below)

A Work-Life balance that is the key to happy employees.

Comprehensive benefits package including: Three different medical plans to choose from, Dental, Vision, Life, Accident and Disability Insurance options.

GENEROUS paid vacation time, Paid personal/sick time.

401K with employer match.

The most important thing we can offer you, a team that is supportive and cares about your success! We will work with you until you reach your potential- that is what separates us from other employers. We know that takes time!

PLEASE READ BEFORE APPLYING

All Employees work a 37.5-hour work week

We do require you to build the following shifts into your schedule:

HOURS OF OPERATION

SCHEDULE REQUIREMENTS

3rd Party

Mon: 8 am – 8 pm

Tue: 8 am – 8 pm

Wed: 8 am – 6 pm

Thu: 8 am – 6 pm

Fri: 8 am – 5 pm

Open 2 Friday nights 8 am – 6 pm monthly

Employees on these portfolios are required

to work the following shifts:

NO EXCEPTIONS

1 NIGHT shift per WEEK until 8pm (Mon or Tues)

1 NIGHT shift per WEEK 6pm (Weds or Thurs)

1 FRIDAY NIGHT shift per MONTH until 5pm

1 FRIDAY NIGHT shift per MONTH until 6pm

Minimum Requirements:

High School diploma or GED required.

Minimum (1) one year of proven experience in customer service, Will consider previous experience from a banking, sales, call center, other customer service-related positions.

You must have reliable transportation for travel to the office for training, scheduled shifts, meetings, department needs, IT equipment assistance, as required by the role.

Intermediate computer and keyboard skills (ability to use video conferencing technology (i.e., Zoom)

Must pass client clearance requirements, up to and including, background checks and drug test.

Ability to meet client scheduling requirements listed above.

Must have reliable internet connection ability to connect company provided equipment to a router, we will perform internet speed test during recruitment process to ensure minimum requirements.

Your remote workspace must be quiet and distraction free as all calls are monitored and/or recorded for quality assurance purposes.

You must complete the required training, in accordance with client requirements and FDCPA laws/regulations.

Disclaimer: The above job description is not a contractual or binding document; it is provided as a guide to the types of duties required to be undertaken. Duties may vary from time and this description is subject to review. Modifications will be made as needed to support changes in the business climate and requirements.

EOE

Job Type: Full-time

Salary: $15.50 - $17.00 per hour + Bonuses