Guest Relations Lead

Job Description

Company Description

Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim... for our guests to:

EAT authentic Italian food at our restaurants, cafés and to-go counters

SHOP a selection of high-quality Italian, local and homemade products

LEARN through our classes and our team’s product knowledgeJob Description

A Guest Relations Lead directly influences guest impressions at Eataly by way of greeting, directing and answering inquiries over the phone and in person. Reports to the Front End Manager.

Responds courteously to guest inquiries regarding availability, usage of products, range of services, restaurant offerings, school classes, recipe help and location of products throughout the market

Acts as the initial responder and liaison between Eataly and potential vendors, passing information on to Eataly’s Buying, Private Events and Public Relations teams

Interacts with staff by leading daily emails and weekly staff breakfast

Promotes and helps organize in-store events, such as producer tasting days and producer demonstrations

Collects cash, checks or charge payments from guests and provides change and charge vouchers if appropriate

Opens and closes cash till and ensures an accurate accounting of all transactions, collections and disbursements during work shift

Returns carts and baskets to their central distribution areas, takes back go-backs/damages, fixes displays, helps restock, and supports team members

Verifies employee discounts, returns, exchanges and voids with the assistance of the manager or shift lead

Performs other duties as required or assignedQualifications

Excellent guest service attitude with a welcoming and confident demeanor

Ability to remain calm and patient in a fast-paced environment

Ability to learn, retain and share Eataly knowledge

High school graduate or equivalent

Intermediate computer skills

Basic math and cash-handling skills

Previous retail and/or restaurant experience preferred

Ability to speak and understand Italian preferred

Job Requirements

Ability to remain stationary for periods of up to 8 hours in length

Ability to escort guests to other parts of the facility as circumstances dictate

Additional Information

Benefits and Perks

Medical, Dental, Vision Insurance

Paid Time Off

Paid Parental Leave

401K with match or RRSP

Bonus program

Free family meal daily

Discounts at Eataly

Classes on products and Italian cuisine

Referral bonus program

and more!

Eataly is an equal employment opportunity employer. It is the Company’s policy to not unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, religion, national origin, age, disability or any other characteristic made unlawful to consider by applicable federal, state, or local laws. Eataly also prohibits harassment of applicants and employees based on any of these protected categories. It is also Eataly’s policy to comply with all applicable federal, state and local laws regarding consideration of unemployment status, salary history, credit/bankruptcy history and criminal background/conviction history in making hiring decisions. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.