Mobile Device Management Support

Job Description

Overview:

ESO Consultants is seeking a Mobile Device Management Support contractor to join a team responsible for providing expert-level technical support for RELEVANT's 20,000 Apple and Samsung smartphones and tablets.

Job Title: Mobile Device Management Support

Responsibilities:

- Provide 1st through 3rd level technical support for RELEVANT smartphones, tablets, and associated peripherals and accessories.

- Create and implement security profiles using the RELEVANT's AirWatch MDM platform.

- Assist with smart device deployment projects.

- Generate reports on devices out of compliance with RELEVANT and NY State policies.

- Assist with asset inventory management by entering or modifying devices in the asset inventory database and managing the distribution of acceptance and return receipts.

- Respond to service desk tickets in a timely manner.

Qualifications:

- Bachelor's degree preferred.

- Proficiency with smartphones and tablets running Apple, Google, and Microsoft Operating Systems.

- Strong familiarity with smart device hardware from major manufacturers (Apple, Samsung, LG, etc.).

- Proficient with MDM platforms such as AirWatch and Intune.

- Experience with asset management best practices.

- Strong communication skills.

- Ability to multitask.

- Ability to lift boxes weighing 25 pounds.

- On rare occasions, may be asked to work evenings and weekends.