Trainer Senior BSA (Hybrid)

Job Description

Job Title: Trainer Senior BSA (Hybrid)

Location: Washington, DC

Duration: 12 Months+

Job Description:

BA/Trainer, you'll be responsible for maintaining business process flow diagrams, learning new application, developing training material and delivering training. This position requires 4 day on site.

Responsibilities:

Business analysis and process mapping

Maintain comprehensive business process flow diagrams (i.e., process maps / flow charts) to document and visualize workflows that are supported by new software application.

Collaborate with Product Owners to understand business processes, watch demonstrations and using a sandbox develop training material for staff.

Identify channels to deliver training to staff including videos, tipsheets, contextual help and others.

Training and organizational change management

Create training materials, including user guides, videos, and other instructional resources, to facilitate user onboarding and ongoing system support.

Collaborate with cross-functional teams to maintain knowledge base portals such as Confluence, Azure DevOps, and SharePoint, ensuring that information is up-to-date, organized, and easily accessible.

Conduct hands-on end-user training on Dynamics 365, ensuring users are equipped with the knowledge and skills necessary to utilize the system effectively.

Skills:

SkillsRequired / DesiredAmountof ExperienceBA experienceRequired15YearsProject management skills with the ability to prioritize tasks and meet deadlinesHighly desired5YearsRequirements gathering and documentationRequired15YearsMS Office/suites experienceRequired11YearsHands-on end-user training on Dynamics 365Highly desired3YearsDevelop training materials, including user guides, videos, and other instructional resources, to facilitate user onboarding and ongoing system supportRequired3YearsProven experience as a Business Analyst, specifically in developing business process flow diagrams, user stories, and acceptance criteriaRequired3YearsBusiness Process and workflow/data flow design (i.e., process maps / flow charts) AND IMPLEMENTATIONRequired2YearsExperience working with Knowledgebase portals such as Confluence, Azure DevOps, and SharePointHighly desired1YearsExperience in Child Welfare AgencyHighly desired1Years

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