Ticket Agent

Job Location - Panchkula, sector 20

You will be offering a support system for agents and customers . This will mostly be B-2-B service.

Core Qualifications

Comprehensive experience with handling multiple booking issues

Proficient in common airline booking software and database management

Responsible for making and confirming travel arrangements for passengers

Able to meet booking deadlines in a timely manner

Good communications and problem solving skills

Experience

Made booking arrangements for clients in person on the phone and online.

Worked to diligently resolve booking and scheduling issues.

Ensure that all booking procedures follow industry standards.

Posted schedule changes online and informed clients directly.

Scheduled advance and last-minute bookings

Offered discounts and special deals when authorised to do so

Managed passenger database

Monitored airline schedules and posted updates on airline website

Developed and implemented promotional strategies to boost airline bookings

Consistently offered a high level of customer service

Worked to resolved passenger booking issues

Handled internal and external communications.

Full range of customer service functions.

Full time