CUSTOMER RELATIONSHIP EXECUTIVE

Company Overview

GJ Infotech Pvt Ltd is a Thrissur-based software company established on September 22nd, 2001. We specialize in providing ERP software solutions for educational institutions as well as ERP systems for manufacturers and traders. With a team of 51-200 dedicated employees, we are committed to delivering excellence in our products and services.

Job Overview

We are seeking a highly motivated Customer Relationship Executive to join our team at GJ Infotech Pvt Ltd. As a Customer Relationship Executive, you will be responsible for building and maintaining strong relationships with our clients. You will serve as the main point of contact for our clients, addressing their inquiries, resolving any issues, and ensuring their satisfaction with our products and services. This is a full-time position based in Irinjalakuda, Kerala, India.

Qualifications And Skills

Bachelor's degree i

Excellent communication and interpersonal skills

Strong problem-solving and negotiation abilities

Ability to multitask and prioritize tasks effectively

Proficiency in using CRM software

Familiarity with the software industry

Ability to work independently and as part of a team

Roles And Responsibilities

Build and maintain strong relationships with clients

Serve as the main point of contact for client inquiries and concerns

Address client issues and resolve them in a timely manner

Ensure client satisfaction with our products and services

Collaborate with internal teams to track and monitor client projects

Provide regular updates and reports on client accounts

Identify opportunities to upsell or cross-sell additional products and services

Stay up-to-date with industry trends and competitor activities

Full time