Customer Sales Executive - Retail

About Us

Burgundy Brand Collective is one of India's fastest-growing specialty retail companies with stores in 9 cities. The company partners with best-in-class international luxury brands to offer Indians a window to the finest food and lifestyle themes from across the world. Our brand portfolio includes Royce Chocolate- a premium Japanese confectionery brand, Onitsuka Tiger - a leading Japanese fashion and lifestyle brand, Provenance Gifts a marketplace for curated gourmet gifts, Papabubble an artistic, youth-oriented global candy brand and Ligne Roset a luxury French contemporary furniture brand. The plan is to aggressively (yet astutely) scale out a portfolio of international brands pan-India.

Position Customer Service Executive

As the Customer Service Executive, you will be responsible for managing and maintaining customer satisfaction. An outstanding customer service executive should possess a proven record of accomplishment of successful customer service and management skills. Along with the team, you will be responsible for ensuring that the customer experience delivers the brand values.

Duties & Responsibilities

Educating customers by presenting and explaining retail products, answering queries, and helping customers make selections by building customer confidence and offering suggestions/opinions

Replenishing retail shelves as per store requirement

Managing store visual merchandising and managing customer billing and gift-wrapping

Maintaining the Daily/Weekly/Monthly inventory records and supporting the Store Manager in stock reconciliations

Maintaining a safe and healthy work environment

Following the cleaning and hygiene guidelines set by the store

Candidate Qualifications & Skill Requirements

Candidate should ideally have 2- 3 years of experience in the similar profile

Graduate in any stream. Hotel Management qualification/ course will be an added advantage.

Experience in a retail setting will be an added advantage as well as an experience in luxury retail or hospitality

Good written and verbal communication skills

Ability to work well under pressure

Flexible and works well with a team

Ability to multitask

Reporting Manager: Store Manager

Job Location: Chennai

Timeframe: Immediate

Full time