Customer Relationship Officer

South India Finvest Private Limited is looking for Customer Relationship Officer to join our dynamic team and embark on a rewarding career journey

Customer Engagement: Actively engage with customers through various channels such as phone calls, emails, social media, or in-person meetings

Listen to their inquiries, concerns, and feedback, and provide prompt and helpful responses

Customer Support: Assist customers in resolving issues, answering questions, and providing solutions to problems

You may work closely with other departments or teams to ensure the timely resolution of customer queries

Relationship Building: Develop strong relationships with customers by understanding their needs and preferences

Tailor your interactions to address their individual requirements and preferences

Upselling and Cross-selling: Identify opportunities to upsell or cross-sell products or services that align with the customer's needs and preferences

However, it's important to do so in a helpful and non-pushy manner

Customer Feedback: Gather and analyze customer feedback to gain insights into their satisfaction levels and areas of improvement

Relay this information to relevant departments to make necessary changes and improvements

Full time