Desktop Support Engineer

Job Title: Desktop Support Engineer

Company: Photon Interactive Pvt Ltd

Experience Range: 2 - 4 yrs

Job Location: DLF IT Park, Ramapuram, Porur - Chennai

Job Mode: Permanent

Job Description/Skills Required

Basics of Networking, Active Directory, Windows OS installation, Configuration and troubleshooting, DNS, DHCP, Office 365

Desktop Support Engineer Responsibilities

Responding to client support requests.

Contacting clients to find out the nature of the problem.

Traveling to the clients location or connecting via a remote link.

Troubleshooting hardware and software issues.

Installing and maintaining hardware and computer peripherals.

Installing and upgrading operating systems and computer software.

Troubleshooting networking and connection issues.

Advising on software or hardware upgrades.

Providing basic training in computer operation and management.

Completing job reports and ordering supplies.

Full time