Caller

Addition of new Clients and retention of existing clients.

Make reports on Excel, work on portals, Google sheets.

Take orders and make Invoice of finalized ones.

Attend calls & revert to E-mails professionally to provide information about products and services, obtain details of Customer complaints.

Identify the problem in depth and follow up to ensure that appropriate actions were taken on customers' requests.

Keep records of customer interactions and transactions, recording details of inquiries, complaints, comments, as well as actions taken.

Refer unresolved customer grievances or special requests to designated authority for further investigation.

Skills Required

Excellent in verbal & written communication.

Hands on experience of MS Office & portals.

Must be good in negotiation

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Full time